Napoletana Pizzeria and Bar — Restaurant in Portsmouth

I wanted to love this place while I was on a much needed little weekend get away . I had looked at the menu online and was excited to try it out for lunch . Unfortunately, it was literally the worst dining experience I've had in a very long time. I went in mid afternoon for lunch today . It was quiet especially for a Saturday . A few tables of people and a few people at the bar. Nothing overwhelming. To be fair, it seemed that there was only one waitress or two and a hostess helping. I Was seated and a waitress came over and gave me some water and a menu. I think I waited a good fifteen to twenty minutes before the waitress realized that she forgot about me . I was honestly about to stand up and leave , but she finally came over. Another 15 or 20 minutes goes by and someone hands me what looked like a tiny Panini sandwich and fries which were both cold . The sandwich looked dried up and disapointing. It was the wrong sandwich and I did not order fries . I told the waitress about this and she took it away . I had ordered a bowl of soup to begin the meal and that finally showed up after I sat another ten minutes . The waitress asked if I wanted bread. Instead of bringing the bread she goes to do other things . The bread shows up another ten minutes later. There was some Olive oil with balsamic vinegar in it which was sharp and bitter and did not compliment the bread. By then I was completely over it and wanted to leave and never come back ! 🤣 It was very disorganized . I ate some of the soup which was average . Atleast it was hot. I swear I almost felt like I was on some tv show where I was being punked. I did ask to speak to a manager which I never do. I have worked my whole life in the service and medical industry. I know it's hard pleasing people . However , this was just bad, bad, bad . The only good thing that happened was that the female manager was understanding and lovely. She did offer to compensate me which was kind. I really hadn't eaten much of anything at all. One peice of bread and a half bowl of soup! She also offered some food to go , ( but I objected to the food ) There are many restaurants in the Seacoast and this place really needs to get it together. I'm looking at some of the reviews and it's similar complaints to mine . This makes me sad. I left feeling annoyed ,...

My husband and I were shopping in Portsmouth on Dec 27th and we both wanted pizza for a lunch. We decided to go to one of our favorites Tuscan Market. We typically go to the Salem NH locations but we haven't been in the Portsmouth market since it was redone. We were greeted immediately when we entered and within minutes were seated at a table, a nice table with a view of market square. When we arrived there were (3) other tables with people. We were given menus and water and was told it would be a few minutes. In the meantime another party came in and was seated at a table near us. The waiter was by himself with some kitchen staff that was helping until additional staff came in. It went downhill from here. The table that came in after us were waited on before us for drinks and meal order. The waiter came to us and we ordered (2) glasses of Sangria and a sausage pizza without peppers. Fairly Simple. About 15 minutes or so later the waiter came to us to say that the bartender needed to make more Sangria and it would be a few more minutes. About another 15-20 minutes later our pizza came out but no drinks. The waiter indicated he would check on our drinks. We both looked at the pizza and then each other - the pizza had peppers. Realizing that they were busy we didn't say anything as it would take to long to get another pizza made. At this point our waiter came back to say it would be another 20 minutes before the Sangria would be ready. Really? When we entered the restaurant the bartender was standing there on her phone with only (2) customers at the bar. We said don't bother the water would be enough. Well it would have been if we were offered refills. Needless to say we were extremely disappointed in the service and food. I realize the times we live in right now its tough to get and keep reliable help but I would hope that all restaurants would have back up plans in place if and when this happens. I never expected this type of service and issue at a Tuscan Brands location. I just hope they get additional staff needed. I will definitely think twice before going back to...

Alright… I am not a serial bad reviewer… i really don’t complain unless it is truly a bad experience.

I’ll start with the good: The mussels? DELICIOUS, portsmouth seafood rarely misses. The ricotta was amazing on our pizza, flavorful! The espresso martinis were delightful.

The bad: While our waitress was incredibly nice, she seemed overwhelmed with tables, and only checked in a couple of times. We spent roughly 2 hours in this restaurant as a four top. Only three main entrees. I got the bolognese, which truly tasted the same quality of canned ragu, mushy pasta included… The salmon on my friends salad tasted like the smell of three day old fish, and was very dry. The manager stood behind us, seemingly doing nothing? All night. Except bringing us our bread. Even after i sheepishly sent the food back, he did not come over and apologize, or offer anything but dead stares from behind us… the entire night… While the waitress tended to 6+ tables, he rolled silverware and maybe did some expo?

We waited 30 minutes for appetizers (while the restaurant was essentially empty), and about an hour and a half for entrees that were lukewarm. The wait time for food between finishing drinks/apps/entrees was not the industry standard. There is an apparent lack of good training here that is NOT on the waiters.

It amazes me that an Italian inspired restaurant can do pasta SO dirty.

TDLR: would only attend for drinks, mussels and/or pizza. If you’re expecting a good flavorful Italian meal? Avoid at all costs. Because it’s a chain they are unlikely to be able to actually fix these issues on a management and in house level. Not impressed, but also not an angry Karen. Just will not...