My husband and I had been wanting to try this place for quite some time but kept pushing it off. Last Saturday night around 9pm we found ourselves walking by and decided to pop in for a drink and a snack as it was too late for dinner. We sat at the bar. Looking at the menu we were surprised at the pricing for what seemed like a pub atmosphere.

My husband ordered his drink but I needed a "quick minute" to decide (after returning from the filthy bathroom). For the next 5+ min I attempted to flag down one of the 3 bartenders. If any of them had been visually scanning the bar they would have seen me watching and waiting. Finally I got someone's attention (barely) and she stood 6 feet away - I asked her to come closer as I had a "custom drink" to order but she refused saying she could hear me as she juggled 6 squeeze bottles - so I had to raise my voice to order my drink. She made it wrong (I watched) and when I questioned her she did not admit it.

We ordered the mussels. When they came out, we were surprised they did not come with bread of any kind and had very little broth. We both popped one into our mouths at the same time and both had to spit them out immediately. They were obviously spoiled. It was disgusting.

The bartender didn't seem too bothered by it and nonchalantly took them back. Upon return, no eye contact, just a faint apology and asked if we wanted something different. We weren't sure if she understood that they were putrid so my husband asked if she mentioned the issue to the cooks and she rolled her eyes and made a sarcastic "of course" comment.

She was clearly disinterested.

If I were a server and had served rotten mussels to a customer I would have notified the manager or owner, and if I were the manager/owner I would be making an appearance and making things right on the spot. In fact, there would be a rule in place making sure these types of things are reported to management.

We left with a bad taste in our mouths, literally and figuratively. I grabbed business cards for 3 managers in the foyer and I emailed them all a couple of days later. I figured I would see what they had to say in lieu of writing a google review.

I heard back from Olivia who seemed quite concerned and asked that I call in so they could "make it right". That was encouraging. But when I did call I got Chris, the GM, who apologized for the filthy bathrooms, but immediately made excuses for the bartenders ignoring me because "the cocktail menu is extensive and they wanted to give me time". Not true. They were casually washing glasses and chatting with other (newer) customers and forgot about me.

And then put me on the defensive about the mussels. He was skeptical because "no one else had complained" that night. He did not believe me!

Talk about pouring salt in the wound.

I told him that any doubt could have easily been erased and that we would not be having this conversation if the bartender or cook had reported it to a manager immediately to come investigate and discuss with us.

He was unapologetic and gave a weak offer to "come give us another chance and to call or email ahead so we are sure to get a reservation".

Uhhhh, no thanks.