Pizza Hut — Restaurant in Post Falls

I used to give Pizza Hut in PF 5 stars as far as Pizza Places go because great food food and customer service, but our last experience w the manager made me drop it to 2 stars for the PF location. Honestly, our experience that night was negative 10. The time that caused us to leave Pizza Hut forever is what my friends and family dubbed 'The night of the Stained Glass Pizza". I had a bunch of guests over. We ordered delivery. I ordered a couple of 2 liters of Pepsi, a large stuffed crust pep pizza, 2 large pan style pep 🍕 pizza for thick crust, and 2 brownies. The driver was nice. Inside, we open the pizza and my guests grab a peice each. What the? The pizza is so unbelievably thin that instead of standing erect, it flopped downward. You could literally see light AND movement through the pizza crust and cheese like a stained glass window. One bite, their faces went sour. It's ALWAYS been delicious before, but I tried one bite, it was just off, very doughy, unappatizing, no cheesy or saucy flavor. We all put it back and opened the Pan style crust pizza. The "thick crust" was thin, doughy and see through as well, same smell. Brownies had cheese on one row with cheese grease across it. Soda was just 1 12 ounce. Knowing that Pizza Hut has always been great, for the first time ever, I called to have it fixed. I'd have to drive all the way into town to pick it up. I was nice and friendly when I called, mistakes happen. Instead, the lady who answered sounded irritated, angry, started yelling. She said she was the manager. I did not have it on speakerphone, but my guests heard her yelling loud and clear and we're shocked. Before I could finish calmly explaining about the pizza, she interrupted me repeatedly telling me the pizza is fine, I said I was bringing it in, she yelled that she wouldnt change out or discount my pizza. While we've had little issues here or there, I haven't complained before. She interupted again, yelled at me for my phone # to look at my order to look at the pepsi I ordered (which I wasn't worried about), then...silence. She did not say she was putting me on hold. 5 minutes later, still no response.10 min. 25 minutes. At that point, I was done. We all agreed that I would just bring everything back to Pizza Hut. At the restaurant, the staff was super nice as always. I held up the floppy thin pizza slices, they gasped, apologized and said they'd just replace my pizzas without a problem. The manager sent up the Assistant Manager Jeff who was really nice as well, but apologized and said the manager wouldn't allow an exchange or even discount. What?! You're kidding! I had guests, floppy see through doughy pizza, had been treated terribly, drove back in a rain storm and that manager expected me to pay for more pizzas?! I asked that everything be refunded. Jeff said he couldn't apologize enough, they've had trouble with that manager. I paid the driver $10 in cash for his tip, thanked the rest of the staff for trying to help as they've always been great, then left. Then we literally called Domino's in Post Falls down the street and ordered pizza from Dominos. They asked why I was so upset, I told them, and they threw in soda, an extra pizza, 2 breadsticks and 8 lava cakes for free, and they didnt even do anything wrong!! Now THAT'S how you win customers for life! Pizza Hut should've done that! *UPDATE: * We haven't gone back or ordered from this particular Pizza Hut since, neither has my family. I'm sure other pizza...

Not happy with my experience. Came here and saw management yell at a kid and tell him to get out of her face when he made a mistake and accidentally dropped the marinara sauce. So unprofessional. My friend and I sat there and finished our pizza as fast as we could to get out of that environment, manager kept yelling at the poor kid the whole time, (and he was working) while there were three girls in the back on there phones not doing anything but laughing and talking. This kid was the only one working. Slipped him a $5 tip as I left. Then the next day my husband and I decided to try it again and hopefully different people were there. There was a lady there from the day before and when we told her we wanted to dine in she said nope I have a party here and we have no room, meanwhile I saw booths and tables open. So I’m guessing cause you have a party that means you can’t take online orders to? So if you want to be treated like crap by these “mangers” this is just the place. Will never bring my family here again.! As I have sat here and wrote this review I have seen people go in and get seated at booths right after we were turned away. If I could give it negative star ratings I would.! Never have seen such a place so...

My initial phone call i received a nice girl who was polite and courteous.

This is how one of the two pizzas I ordered arrived(see picture) .

After calling back to let them know half the pizza on one of them was smashed, I was placed on hold for almost 5 minutes, before a manager got on the line saying his employee was going off about someone having a complaint and he needed to know what exactly was wrong. After explaining my pizza was smashed he said he'd put a new one in but was insistent on getting the smashed pizza back.

Now I can't really eat half of this pizza, but as one of those waiting on the supreme we ordered over the meat lover, I found this rather rude as now I'm waiting for another 40 minutes just for my new pizza to arrive with the only option available to me being the meat lover which we ordered for the guys, rather than being able to at least have a slice or two that isn't smashed. So instead of us all being able to eat together, two of us get too watch the boys eat while we wait.

Awesome... not very good service...