Sonic Drive-In — Restaurant in Post Falls

I love the menu at Sonic's. However, I don't really love this location. A year ago, my band director brought me and a few other students here, during a break we had between performances at a competition nearby. We put in our orders on the outdoor seating kiosk. When the last student put his order in, they didn't ask for payment or finalize the order. The first order came out fine, the second order waited on drinks even after the food came, but the last order didn't come at all. Drive-thru orders came and went, other people ordered from the outdoor seating kiosk and got their orders, and we were still waiting. We kept asking the carhop and she kept saying it would be coming up soon, but it never did. I'm certain they either canceled it or didn't even put it in. We were waiting almost an hour, and we ended up having to just leave to make it back to the competition. This put me off of this Sonic for a while.

I placed a small order from the drive-thru a few months ago and had no trouble there. Obviously, fast food prioritizes the drive-thru, but that should not devalue other dining methods to the point where the events I've described can happen.

Last week I decided to try ordering through DoorDash. The entrees on my order were a double bacon cheeseburger with extra bacon, and a steak butter bacon cheeseburger with extra bacon. Instead, they put all that bacon on the double bacon cheeseburger, and the onions on the steak butter bacon cheeseburger were not grilled like shown in the picture. My order also included a soft pretzel twist and mozzarella sticks. These items are both pictured in the app with their respective sauces, cheese and marinara. They don't allow you to request cheese sauce in the app, but I did request marinara in the app, just in case. When I got my order, there was no cheese sauce and no marinara sauce. I also ordered two slushes, and they did not come with straws. They forgot to include all of the companion items that are used to enjoy these menu items.

tl;dr If you're a Sonic Drive-In fan, go ahead and drive down to Moscow, because the Post Falls location does not live up to...

They took away the hot dog with sauerkraut and grilled onions I am pretty bummed about that one of the main reasons I went I still really do enjoy their chili dog their drink selection is pretty phenomenal they have good desserts and I also really like there mozzarella sticks and fried pickles another thing they are pretty ridiculous with so is their sauce packets if I order a $6 order of chili cheese tots they should hook me up with a ranch but they say no it doesn't come with that seriously guys take a lesson from Chick-fil-A you ask for a sauce packet they ask you how many now I realize people can take advantage of that but I'm just saying a large chili cheese tots should at least let you get a couple ranches I will probably write this place higher if they bring back the sauerkraut hot dog and aren't so ridiculous with their sauce packets but I probably won't be coming back too often other than to swinging for a milkshake or a sweet iced tea on the trip home the atmosphere is pretty cool though gives you that 50s style feeling of the staff coming out on roller skates and bring your food to you I do wish they had those old school trays that hang from your door but I understand why they don't have those people would probably drive off with them or something or complain it scratchd their car well this review was pretty long but anyways if you want a quick bite to eat or some kind of crazy drink combination this is a good place to come I just won't be coming back too often because the things I enjoy are no longer on the menu but that doesn't mean it won't have a good...

HORRIBLE Manager!!! I have to give 1 star rating, but this Sonic deserves zero stars. Our order through Door Dash was made incorrectly and missing items. We called and requested to speak to a supervisor. The male who answered said he was the manager. He asked our name and before we could explain our issues, he immediately began deflecting blame onto Door Dash, stating "It's not our fault the driver showed up late." We never had any issues with the timing of our order to begin with. We were eventually able to explain our actual issues, and the manager stated, "That's not our fault. That's Door Dash's fault. There is nothing we can do." Wrong! The Door Dash driver did not walk into your kitchen and proceed to make our order incorrectly. No sir! It was your fault. The worst part of our entire experience was not our order being wrong. Instead, it was how childish, rude and disrespectful the manager was. Managers are supposed to lead by example. The fact that the manager has the worst customer service I've ever experienced, I can confidently say this particular Sonic does not care about their customers or about the thought of losing customers. Do not expect them to own their mistakes and definitely do not expect them to try remedying their mistakes, because they could care less about losing your future business. Save yourself the potential headache and take your business elsewhere or simply pray your order isn't messed up by them, because they will be doing little to nothing to fix...