Jack in the Box — Restaurant in Post Falls

ABSOLUTELY THE WORST Jack in the Box I have ever been to. We would have gone somewhere else if we had not been in a hurry, and in hindsight, I sincerely wish we had. This location needs new management immediately.

When we walked in, the smell of mildew and something else (possibly urine) hit us immediately. Formerly having been a janitor, I'm guessing they used dirty water to mop the floors, or (really hope not) mopped the bathrooms first, then the rest of the building.

The guy taking our order seemed like he was high. He kept missing things, asking us to repeat things, and generally seemed very out of it. He didn't repeat our order, and didn't give us a receipt, just our cups and said the food would be right out. When we got our order, I had to go back up and get a few things he had missed that did not appear on the receipt we got with the food.

One of the items they missed was my jalapeno poppers. I waited up front as they made them, and as the lady at the fryer was pulling them out, I saw her inspecting one of them closely. They hand me the poppers, and when I get back to the table, I notice one of the poppers is just breading... nothing else. I'm guessing that's the one she was looking at. I'm not a fast-food expert, but if one of your products is missing the main ingredient, why the hell would you send it out?

I took the package of poppers back up, and asked for a replacement, and the on duty manager begrudgingly said she would take care of it. I get a single popper back, and it's burnt. At this point we needed to leave, so I just didn't have time to deal with them for another round of incompetence to get a second replacement for the poppers.

Once we are out to the car, my wife told me why she didn't eat most of her food (I was assuming she felt bad that mine was all messed up). Her fries were cold and hard, likely having sat under a warmer, and her burger had old translucent and browning lettuce on it. She didn't want to say anything at the time because of how irritated I already was with them.

The customer service here is absolute garbage. The quality control completely absent, and the staff completely devoid of...

I came here after work on a Saturday evening at 8pm ish. There were two cars infront of me in line. In total, it took about 30 minutes from as soon as I pulled into the drive through to when I pulled out of it. I was only a little annoyed with the wait time because I assume the staff just got through a big dinner rush on a Saturday night. I'm leaving this review based on how the manager or shift lead was talking to the staff. I don't know if he was in a management position or not, but he assumed that kind of a role tonight. Again, I get they the staff may have just gotten through a rush, but this guy (skinnier, lots of tattoos, wearing a black uniform shirt) was talking to the staff like they were dumb. The poor kid at the window and register was running back and forth while getting yelled at by the lead. The lead was so condescending and passive aggressive. He was also very loud about it so anyone in the dining room and me in the drive through could hear him clearly. As management myself, that's not a way to talk to your team to get everyone...

I've ate here a few times and their quality is average for Jack in the box but I tried their barbeque fries and they're not as aesthetically appealing as they're advertised. Their portion seems short of medium and what I got was curly fries that were doused in their barbecue sauce and to some extent you do need a fork in order to eat half of it without getting your fingers all wet with barbecue sauce. The sauce did taste like barbecue at least, with a hint of spicy mesquite. It wasn't worth the $2.50 mark up since i substituted the regular fries with the specialty fries. The Burger is the #2, double Jack. The window person always asks if i want sauces with my order, to the point where it's just weird customer service. He asks me at the drive thru intercom, at the window. Even if the meal doesn't come with anything that requires sauces, such as just a burger. Even as he's giving me my goods in the parking lot, "Did you want sauces with that?" He asks, as he's walking away. I'm not sure if he thinks he's funny but after the third time, it's...