Del Taco — Restaurant in Post Falls

Next to In-N-Out, Del Taco is still my favorite So Cal based fast food stop, but wow is it getting difficult to remain a fan.

Del Taco used to be fast, fresh, tasty and a great value but that just is not the case today. I understand that costs have increased across the board but it’s difficult to defend Del Taco as a “good value” anymore. Today I ordered a bean burrito with red sauce at $2.19. I asked to add green sauce, lettuce and tomato. Each of those cost an additional .49, adding $1.47 to the cost of a bean burrito. You would think for the extra charge, there would at least be a decent amount of lettuce and tomato added. Nope. The portion of beans was nothing to write home about, anyway. Almost $4 for a really skimpy burrito. I also ordered two beer-battered fish tacos which are now priced $3.29 each. Wow. Gone are the days of “2 for $4” but again, at this price, I expected more. The fish was past its fresh date and the tacos were thrown together like they were made on the back of a bucking bronco. A mess. I know that good help is hard to find, especially today, but come on, it’s a taco. Only thing that passed muster was the Del Taco. Even that is now $2.29. It’s a .99 taco at best. The “small” drink was $2.99. So I paid over $16 for a less-than-satisfying lunch. Not a great value. It would be a lot easier to swallow if the food had been the delicious tasty reasonably nutritious meal that I’ve come to expect from Del Taco. I don’t know what changed here, but the food just doesn’t taste the same. It’s not great. Unfortunately, it seems this is the case with most fast-food joints today. The food is no longer fast, tasty or a good deal. I really don’t know how they plan to stay in business if this continues to be the trend.

Response to “owner’s response”: yes, just what I want to do - spend more money on overpriced garbage food and mediocre service so I can “earn” more of it “for free”. LOL!

Your response, which reads like it was written by a bot, is indicative of why this location is failing. You have a very high ratio of poor reviews and in each instance you make excuses for your failure. You do not represent the brand well and I wouldn’t be surprised if corporate revokes...

Within the last 6 months I have seen the customer service at this location improve until today.

Arrived at this Del Taco around 12:30pm. The person who spoke through the speaker (guys name was Levi) said "Del Tack what do you need" with a rude attitude. I placed my order of 2 red burritos, 2 medium fries and a desert. When I pulled up to the window a messy hair guy in a ratty grey sweatshirt opened the window and not looking at me but talking to a fellow employee told me my total. By now I know this is Levi. The whole time I was there Levi did not talk to me directly but spoke to someone in the store. When Levi was handing me my food he just put his arm out the window and never even looked at me and nearly dropped the bag because I didn't have it yet. Then I noticed my fries were not in the bag and when I said something about my 2 missing fries, Levi in his inaudible voice said "oh its right here" and handed me 1 fry. I then said there are 2 fries and Levi again mumbled and said "oh yeah its right here" and proceed to hand me the second fry. As I pulled away I could hear Levi making fun of me.

Once I looked at my food both red burritos wrappings were literally soaked with red sauce and both burritos tasted like burnt beans. This was by far the WORST tasting food I have ever had here and the WORST customer service. Levi should never work in customer service if he is going to be a rude, disrespectful condescending jerk and would be more suited in a job picking up dog poop from...

Benn there 3 times now In Post Falls. The gal that is seems to be in a management position. I presented the first time two coupons with two of us in a vehicle. She argued the point that we could only use one coupon and that’s one coupon per visit. Only I I pointed out to her that the coupon says one per person per visit and there were two of us. She was snotty as all get out so anyway I thought maybe a bad night.Then I went a second time and my order was completely screwed.

They gave me a burrito with absolutely no cheese on it the bean and the bean burrito with cheese and I had no cheese on it. I think that was done purposely but anyways third time today go back is coupon for the hamburgers two for one and again, the same same gauge just got nose rings and stuff like that. I told her I said we want one burger with no nothing on it except for the sauce and lettuce and the other one you could do exactly the same as you always do and so there was no slices of tomato on the double cheeseburger. There was no lettuce on it. I mean, there was two pieces and one chopped up little tiny piece of tomato so I mean, I really like your food tomato. I really like your food, but you know it’s just ridiculous and then your people act like donkeys to us and treat us rudely and like like we don’t even matter so my days with Del taco might be over...