Real Honduras Restaurant — Restaurant in Prairie Township

I had a really bad experience at this restaurant on 1/29/23. Family of 4 went to grab lunch tips are automatically applied at the bill which I totally get however we were charged as a large party as my knowledge we are considered a small party. I asked Claudio the manager why that was and his response was "It's set like that on the system" which means if a family of 1 goes in to dine in they will get get billed at a large family regardless of the size. Their menu also that they hand out of also outdated and the manager said ever since COVID they are covered, but most places already has their prices updated. Food is great but their service needs improvement. If the service was outstanding I would definitely not mind get over...

COSTUMER SERVICE SUCKS!!! Para empezar la mesera ni saludó, no quisimos nada de tomar porque no consumo bebidas con azúcar y no nos ofreció ni agua, teníamos 0 servilletas, nunca volvió a nosotros, le pedimos la cuenta y nos tiró el “gratuity de 15%” y cuando le dije que no iba a dejar la propina porque no tuve un servicio ni siquiera, llamó al dueño y le dijo que yo no quería dejar la propina, que seguro no andábamos dinero en la cuenta, el dueño se negó a quitar la propina, y le dije que pena pero no estamos obligados a dejar la propina así esté incluida, le expliqué que también soy server y que cada dólar de propina que a uno le dejan es por un SERVICIO, me dió fue pena ajena en ver la actitud de la mesera venir hacia nosotros y tirarnos un billete de 5$ y decirnos miren yo les puedo devolver la propina. Falta de respeto, que el dueño permita esto, el mismo dueño empezó a denigrar nuestra cultura hondureña diciendo que nosotros no dejamos propina. CUANDO AQUÍ TODOS SABEMOS QUE UN BUEN SERVICIO SE MERECE DEL 20% en adelante, al final quito la propina y entendió, ojalá contrate gente que merece y quiere trabajar para hacer crecer su negocio … Que tremenda pena encontrar un restaurante con comida tradicional de mi país, con la emoción que es de los pocos restaurantes...

Had their baleadas and they were good. However customer service was awful and their prices on their menu is different from the bill they later bring which includes a 15% added gratuity that they never tell you. New server didn’t know the prices and I had to ask to bring me a menu so I can see them cause otherwise no one would know.. I felt scammed won’t be coming back and would never...