El Amigo Mexican Grill Restaurant — Restaurant in Prattville

I agree with Susan Hawthorne. Let me give my entire experience on 15 May 2018 (Booth 15). Service was HORRIBLE! Upon arriving and was asked, by the server, if we want to be seated on the other side (right side upon entering), she proceeded to seat us in the dark (approx 6:30pm) and we remained seated in the dark until I personally approached waitress to turn on the lights because I could not read menu. Then, me and my daughter had two complete different menus, so I asked about the discrepancy with the menu mix up and she proceeding to kitchen (speaking in Spanish) to what I am assuming to inquire about my question. This was a Tuesday, therefore, based on their restaurant website, I asked about the .99 cent Margaritas and the kids eat free with an adult purchase and she said the .99 Marquita deal doesn't apply anymore, however, the kids eating free with purchase an adult dinner did apply. However, another server approached the table, asking if someone had taken our drink orders and I replied "yes" and informed her about our menu mix up and asked re: the kids eat free with purchase of adult meal (which was on one of the menu's). She contradicted what the 1st server told us and took both our menus and gave us different menus, stating "the servers" must have not changed the menus. Again, food was extremely bland and not a place I will visit again and I'm sure the "owner" will have an excuse (meant reasonable explanation--NOT). I'm informing my Air Force leadership on Maxwell Air Force Base on my encounter with this...

Ordered the Chimichanga, the chicken was very dry and no flavor. I always order the same thing at every Mexican restaurant I go to. I NEVER EVER had to send back a chimichanga. When I did, the manager wanted to charge half price for the bite I had taken out of it. Then she told me no one complained about the chicken (the 5 people that were there, that probably didn’t even order the same thing) I felt very disrespected by the manager, and I feel she handled the situation wrong. If I was the manager. I would of done anything to make my customer satisfied, so they would come back , but she didn’t. Just disrespected me. I will not be back ! Thank you ☺️

Responding to your comment since it won’t let me. First off there was not even two big tables there, it was two small tables including us. And not everyone ate the same plate. You had two types of chicken because my boyfriend had the marinated chicken burrito which he had to give me half which was set on top of the salad mix which I did eat a little of. Sorry, that was the smallest chimichanga I have ever seen and took two bites out of because my boyfriend was trying to see if he could eat it so we wouldn’t waste the food but it was that bad of chicken. So highly recommend maybe marinating the shredded chicken as well. And how dare a manager/ owner accuse and judge the customer of trying to get free food. Let me say this again that was the first time I sent food back. The way you handle the situation was...

Tucked in a strip mall off the interstate, this Mexican restaurant is a hidden gem. It's location keeps it from any foot traffic so those who come here know about it. The atmosphere is a little worn but still nice and clean and the staff is friendly and attentive. The menu offerings have the usual fare that you will find at any Mexican restaurant but there are a few surprises and unique dishes. Prices are a little higher than what you will find but the offerings are more upscale than most. (lots of steak options) My daughter tried the burrito supreme, a dish she gets at every place, so as to compare to the others. My wife got the enchilada Verde, a regular for her. Both said the food was good and they enjoyed it. The ubiquitous chips and salsa were a contrast. The chips were commercial rather than house made but we're thin and crispy. The salsa was House made but used canned tomatoes with added fresh ingredients. The salsa was chunky and not too spicy. I ordered the steak torta. It was much more flavorful than most I have had. It can with cheese which I have found missing from other places. All in all, very good. The fries however, were just plain frozen fries. We liked it and...