Dairy Queen — Restaurant in Prattville

I ordered two banana splits and the cream or milk was bad. We called up there and the Male manager stated he will fix it for us. We went there and true to his word he got our order perfectly right with no hesitation and he had the nicest attitude that would make a guest feel appreciated and wanted back...he was awesome..now on the other hand..there was a female (African American) that had the nastiest attitude ever. While the Male manager was assisting me she came from the back and said in a nasty tone " let me see them" and told the male manager "you're better than me" right in front of me as if I wasn't there and a nobody. She needs to be trained again and taught customer service the right way. She didn't have any care in the world to check to see was everything was ok with HER products in the store before accusing someone of trying to get free product. We didn't want the money back so it wasn't about the money. We took the product back so it's not like we wanted to get free ice cream! I can honestly say that store will never see me again. However, the male manager should run that store by himself his customer service was out of the park superb!! We need more like him. As for Ms. Ma'am she needs a new profession because dairy Queen is high in demand during the summer and going into fall and her attitude is not fit for what's supposed to be a happy...

The main reason for the rating is the locations practice of having almost everyone drive around for them to bring their food out the front door, instead of handing it out the window, even if there is no one waiting behind you. My mother loves Dairy Queen and we often visit after church. I order her an original cheeseburger and fries and every time, regardless of how busy they are or are not they have me drive around instead of handing it out the window. Please just let me wait at the window and hand it out that way. This last time there was no one in the line but 4 other cars waiting out front. The parking area is not that large and it just would have made more sense to hand everyone’s food out the window rather than having them pull around. This is also a complete waste of time for the employees as instead of walking from back of house to drive-thru window they have to carry the food out front and find the cars, the distance and time...

My experience here was the first in a long time, and honestly I'm still disappointed. Let's start in the beginning; I heard from a friend that this location got a menu revamp, as well as new, seasoned meat for each burger. Excited to give it another go, I visited this location and ordered the deluxe two cheese double. Upon entering the establishment, the dine-in floors were very dirty, most tables were also not wiped down. The young lady working front register was very dissenterested, borderline rude and uncaring, to the point where she got our order incorrect, but assured us it wasn't; it was. However, the problem was quickly fixed and the food was served hot, the fries and cheese curds were crispy. Though it's a solid step in the right direction, they've got a ways to go before they reach the height...