Wing Town — Restaurant in Prattville

The best thing about the restaurant is the young lady at the window who takes the orders she was kind. Everything and everyone else is trash as far as Customer Service and food quality goes. The wings are hard and have little to no flavor as they were cooked hours ago the Philly is barely a Philly at all the bread is small like a little bit taller than a small hotdog bun and even that was not filled up with meat that was actually gray in color and teeny tiny diced veggies the bread was wet and soggy that. I did not see the ranch in the bag or the plate which it ended up being underneath the wings. I went back inside and asked for a Ranch container. Korean woman angrily asked “Did you pay for one?!” I was caught off guard. I said yes I ordered a meal you walked it out to my car she said you have to pay $.50 for ranch. I asked her does one come with the meal she says yes but you want extra I said no I don’t want extra I just want the one that goes with the meal she said “you have it you just want something free” I told her my order was almost $30 why would I scam about a $.50 packet of ranch?? She cut me off and told me that I wasn’t going to get any extra wrench and I already have some I said OK maybe I’m just not checking well enough I will go back and double check this woman walked to my car opened my door and stuck Her head inside My car to see if I was hiding ranch! Lord! It took everything in me to not slam her against the car in front of my children! This lady literally risked her life over 50 Cent! She thought she was going to pick up my wings and find the ranch which would have been a whole new issue she would’ve had to give me every dime back! So I picked up all of the chicken and then saw a small solo dip packet half filled with ranch. She saw that I had not moved anything from the way she packed, it being able to fully understand that I was not trying to scam her but I did have it indeed I told her OK thanks I didn’t see it.She Squinted And walked away. My advice is if you’re going to risk your life over a packet of ranch you should probably get out of the chicken business! The cashier that was kind from the beginning was apologetic the whole time and trying to diffuse the issue but the manager bumped through her shoulders very disrespectfully though she’s an underaged teen. I’m not sure who this woman thinks she is or what she is capable of but she definitely needs a new attitude if she’s going to be in customer service before Someone presses charges or takes matters into their own hands. So not only is your food nasty, so your attitude! Honestly if I could choose zero stars I would! Excuse the...

Horrible Fried Rice. The vegetables looked like from a cheap packet of frozen mixed veg. The House rice we ordered was TASTELESS, even after we poured all the soy sauce and duck sauce on to try to flavor it up a bit. It was just nasty. We would have complained and returned it for a refund but it was pouring with rain, very cold, and the game was about to start. We were STARVING HUNGRY, and this was our meal, so we tried to eat as much as we could, but ditched it, it was so bad. We paid $9.50 for the so-called 'large ' portion, but no, it was stingy, did not even fill the takeout box, which was half empty. They had the nerve to hang a cup at the drive-through for 'tips'. Are you kidding me? If you compare the fried rice here to what you would get at the Chinese places, its BAD. First, you would get a whole buffet for less than that half filled takeout box. Second, you could choose all your stuff to go with it, and have full portions. Third, you could eat it and enjoy it. No excuse for stuff this bad. First and last time we go there. Did not...

The food is very fresh but simply “ok”. The amount of food and the price doesn’t go together. I think that more food should be added on to the plate. I ordered boneless wings as well as bone-in wings. The boneless wings are a good size. On the other hand, the bone-in are a little bigger than a quarter a 9 month old baby could fit the entire thing in their mouth. The French fries could definitely use more seasoning. The ranch was good in my opinion, it was very creamy. All in all if I had to choose eating here again, probably not. Hopefully they’ll take heed to their comments regarding the size of the...