The Sandwich Factory — Restaurant in Prineville

I'd been to the Sandwich Factory in Prineville once before and had a fine experience. A hot, full Assembly Line was both quite tasty and decently priced for the size (18"). However, my most recent trip there had me and my family deciding that instead of returning our food (yes, it was that bad), we would just finish up and never come back.

Fist off, the menu. The Sandwich Factory has a very large menu, but that isn't a benefit in this case. Most of the items are basically the same thing with slight tweaks on them, and the diversity is only gained through adding the most common, generic dishes, which I'd probably never even consider ordering. It would be a great menu, if it were cut down to pretty much just the deli sandwiches.

My grandpa was the only one to bother getting an item off the side-show menu, with a plain old hotdog, and that is actually where the story of our trip begins.

After our food was delivered, the waitress went into the back to pull the condiments out of the fridge for his dog. When she returned, it was only a few seconds until I noticed something peculiar on the lid of one of the squirt bottles. At first I thought it was just splattered ketchup on the lid of the bottle, but upon further inspection I realized that it was something else -- MOLD.

So my grandfather got up and returned the bottles to the counter (since the employees only come out to deliver food and don't actually "wait" on the customers). And while he did that, the rest of us were evaluating the dishes we'd just received.

Me and my mom and split a full, hot Assembly Line and with it delivered and my grandfather reseated, we were ready to eat. I grabbed the butt-end of the sandwich and quickly, yet again, noticed something peculiar -- there didn't seem to be any meat. Again, pointing out the oddity to our group, my mom then took a look at her sandwich.

As it turns out, the two end quarters of the sandwich we had received had just about no meat at all on them, only a bit left over from the middle portion. So we nearly got half as much sandwich as we had ordered, since they didn't even load it from end to end. This is when the serious decision making happened.

We sat and decided what to do. Return it? We probably should have, but we consciously made the decision to just eat what we'd been given and never again return to Prineville's Sandwich Factory. And while that would make a good end to the story, we hadn't actually started eating the food yet.

By the time we'd made that decision, the waitress had returned with the promised replacement condiments for my grandfather. However, she had given them to use in little side/dipping dishes -- for a hotdog. So he kindly asked her to bring him a knife so he could put the condiments on his meal.

In the mean time, my grandfather had been evaluating his hot dog as well and had commented on how firm his bun was. Not because it was a firm piece of bread, but because it seemed quite stale. A theme that continues through the last little bit of our story.

By the time we were finally able to eat, and had nearly finished our meals, my grandmother had pointed out the old, stale meat on her sandwich. Which is exactly something I'd been pondering all along. I am by no means a critic, but I couldn't help shake the nagging feeling that my sandwich felt lack-luster, especially when compared to the one I'd had last time I'd been there (when I wasn't eating bread with a bit of lettuce, that is). In her opinion, however, the meat was barely a day from being completely unusable.

Have you ever made a sandwich for lunch with meat that had been past the expiration date? Some old, unmotivated turkey that made you think to yourself, "This'll do, I guess, but I'm going to have to throw this out when I get home." Well, that was the exact meal we'd just paid ~$8 a piece for.

Oh, and before we'd even gotten to that point, my grandpa had already finished his nearly-moldy, now-cold, stiff-bunned generic hot dog and commented on how it was, "probably the worst hotdog...

The Sandwich Factory in Prineville is an absolute standout. From the moment you step inside, you can feel the pride and attention to detail that goes into every part of the experience. The food is consistently excellent—fresh ingredients, generous portions, and sandwiches crafted with care. One recommendation that never disappoints is the Unvegetarian Sandwich—a hearty, flavorful option that truly showcases the quality of their menu.

What sets The Sandwich Factory apart is their commitment to doing everything they can to make almost everything in-house. Every sauce and dressing is homemade, as are their delicious potato salad and macaroni salad. In fact, everything that can be homemade is homemade, and you can taste the difference in every bite. This dedication to quality elevates the entire dining experience.

Equally impressive is the atmosphere created by the team. The level of teamwork among the staff is remarkable—efficient, upbeat, and seamless. Watching how well they work together adds to the welcoming environment, and it’s clear that the owners have built more than just a successful restaurant—they’ve cultivated a culture of pride, cooperation, and care.

Whether you are a local or simply passing through, The Sandwich Factory is worth the stop. It’s a place where outstanding food meets outstanding people, and where every detail—from the homemade recipes to the teamwork behind the counter—reflects a business...

So I called in my order for a build your own sub. I asked what kind of onion they use (because I am allergic to red onion) and they told me over the phone white onion. When I took a bite of my sandwich it was red onion. I asked them to remake my sandwich because I could not eat it. They questioned me and asked if I could just pick it off. Absolutely the worst customer service. I asked them to remake my sandwich and they asked me everything that I originally asked for. I ordered avocado on my original sandwich and told them to put it on my remade sandwich and they questioned me and looked up my order on the kiosk and told me I did not originally order avocado. They told me I would have to be charger extra. This place has no common sense for customer service. I am waiting double the time for my sandwich that the guy taking my order messed up on and they want to charge me for avocado?????? Absolutely not. This was my fist and last time at the...