Jack in the Box — Restaurant in Prosper

This week was the first time I ever went to a Jack in the Box and this location was the lucky one. The service wasn't anything exceptional, the only thing to complain was that my sister asked for ranch and didn't get any. The menu looked great, I had no idea what they sold at this place and was very happy when I saw burgers. I got a double burger with bacon and it was great! perphaps the only thing I would change would be amount of mustard, mustard steals a lot of the flavor from other components. But the burger looked spetacular, pretty bun, pretty looking burger and it was delicious. Fries were 4/10, they looked like McDonald's fries but tasted 3 time worse than Mcd's. Fried chicken that my sister got was also not great. overall I would come back but only order the burger. Thanks for the experience. 7/10.

Edit: I forgot to mention that they didn't return my credit card at the end and after noticing that 3 hours later I had to return and get it. It was an honest mistake by the store and myself and the cashier was very professional in making sure the card belonged to me before...

I've been to this location twice in the past month (including today). In both times:

Food: The oil is old and they do not change it as frequently as they should. The food has an bad after taste and made my families and I stomach ache. It is not fresh and as clean as it should be.

Service/atmosphere: The people taking the order are impatient and do not listen carefully enough ( Or there is a language barrier). Both times I came to the window there's 5-6 staff members 'hanging out' by the drive thru window as if it's the break room. They don't care who's watching. They are just lounging around with only two workers actually preparing my order. They are laughing, eating, and drinking themselves and, hovering all over people's food and specifically the ice. (I also watch how the ice is changed out and distributed and it is not up to par). I assume this is part of the reason we got sick, due to the unsanitary bad habits at this establishment.

I'm not sure who the manager is, but someone needs to come in and regulate the standards at this Jack n the box because it is...

I visited this place last weekend and I am very disappointed with this new location's staff. Just before the pay window in the drive thru there's a huge poster advertising a new side item mix pack. I was so excited after I saw it, so I told him to please add one to my order. Which shouldn't be a big deal right? I hadn't paid yet and my food still wasn't ready. He then tells me to hold on and proceeds to go ask someone else if he can add it to my order and she tells him no, complete with eye rolling. He then relayed that to me, and said that I'd have to go back through the drive thru to order it if I wanted it. I asked him why they'd put an advertising sign up after the order screen and right before the pay window if they didn't want you to add it? He had no explanation and the amount of time he took asking was more than it would have taken to fulfill my reasonable request. You should relocate that poster to be next to the ordering screen if you don't want to alienate...