Dunkin' — Restaurant in Providence

I’ve been coming here for years as I work in the VA offices located in plaza, minimum twice a day, sometimes 3x a day if I’m Working late. Morning and lunch staff seem to have it together. However after 3/4pm the service is lousy. Tony is lazy and he gets upset when you wanna order food, and that’s after taking 5 mins to get acknowledged at the counter in an otherwise empty store. All they care about is drive thru. Sometimes I order (and spend $30+) for myself and coworkers. So when my coworkers go in other times alone he makes “jokes” and says to “tell your coworker he better not come in here ordering a ton of drinks and food later cause I’m short staffed. You have subway and a pizza place in same place, tell them to try something different.” Seriously? If you don’t like doing your job, don’t work there! I spend upwards of $100 a week in the place for me and my staff. When I try to save time and go to the drive thru that they ever so prioritize, I’ll order a simple hash browns and coffee. I get to the window and they tell me to pull up to the white line and we will bring it out because you’re gonna mess up my timer! 7 minutes for a coffee and hash brown that has to be brought outside to my car! I’m done with this place! I’ll take the drive to Academy avenue where the service is fast and friendly. This Dunkin needs an overhaul on the management. I’m tired of being shamed and resented or feeling anxiety about wanting to order food when i go there because someone doesn’t like to make it. I’ll take my $60-100 a week elsewhere and you can thank...

I was just in here on my way to take my son to school 8:45 AM. The manager is on the phone with her boyfriend, screaming and yelling and swearing! oblivious to the little four-year-old girl that was standing in line waiting for her breakfast, apparently this is a normal occurrence there! She is a problematic manager, apparently And brings her drama to work regularly.. I tried to To call the store to discuss this with the manager Instead of reporting her to corporate or putting out a bad Review, but after 45 attempts, I was unable to get through To the store.. . I assume she is still on the phone with her boyfriend, screaming, yelling and Cursing in front of Customers and children. Dude, she’s probably arguing with on the phone probably doesn’t even have a job .. like literally this woman was screaming at the top of her lungs and she’s the manager. No one needs to come into work and have the Managers personal problems thrown in their face…. I felt very bad for the young girls. She was working with one of them was very clearly pregnant.. What a stressful environment.. . It’s too bad because the food here is great. The sandwiches are always on point as well as the coffee. I think they need a new manager though because she’s out of control at work over...

I got into the drive through at 4:30 I finally got to the speaker at 4:40 I placed my order and paid at 4:50 I received my drinks right after I was told to wait in the parking lot for my food to be ready I waiting over an hour for my food I went inside and seen there was two workers I asked the manger or shift leader how much longer and he was very respectful about the situation and telling me he will make my food for me so I waited and it turned into 30 more minutes just for me to see that the other person he was working with was being unclean and not helping with food or drinks for others as well the shift leader or manger was doing everything himself I was disappointed with the help that was not being given as u can see he was clearly stressed doing all the coffee and food with no help and simply I didn’t get my food until 6 o’clock but again he was respectful and patient everytime I check for my order let alone how dirty the stations were that’s there was flies everywhere I feel the one person who didn’t help with anything could’ve at least cleaned up since I was waiting there for so long and it wasn’t...