Starbucks — Restaurant in Proviso Township

I came to this Starbucks in hopes to get a thirst quenching refresher to start out my day. I opted for the drive-thru, and I was seemingly the only car there. I ordered a venti mango-dragonfruit refresher. The screen read back a venti strawberry açaí refresher. Innocent mistake, I just corrected the worker and moved on. Once I arrived to the window, the worker attempted to hand me a grande mango-dragonfruit refresher. I once again corrected them, as this time the size was wrong. I then noticed that the drink they had attempted to hand me had strawberry inclusions in it. I told the worker that I didn’t want strawberries in my drink, as the drink I ordered does not contain strawberries. The worker tried to cover up his mistake, claiming that those were mangos, but I think I know what a strawberry looks like. I moved on and waited for my new drink to be made. As I was waiting, I was told I needed to pay the remainder of the cost, since I was initially charged for a grande. The remaining cost was fifty-five cents. They were worried about a measly fifty-five cents after they continuously messed up my order. Although my local Starbucks would never make me pay for their mistakes, I accepted and scrounged up some change. I am then handed my new drink, just to see that there are still strawberry inclusions in it. I had lost all hope and energy at this point of my journey, as I had been sitting in this drive-thru for about 15 minutes already, although I was the only customer. I accepted the fact that they had clearly just given up on making the drink correctly and refused to accept any...

I have been coming to this Starbucks for years, and over the past several months unfortunately have seen it take a turn for the worse. There have been several occasions where they have messed up our order (but with their customer service they remake the drink, which is one thing I love about Starbucks!) however, it is happening more frequently and my experience Friday morning will be my last visit to this location .

I placed a mobile order for store pick up. When I picked up the order, I noticed right away the drink was made incorrectly. I waited in line and of course, the team was extremely busy which I totally understand (I too am in the service industry, so I get it!)

However, nobody acknowledged me even though I had been waiting there. Nobody thought to say, “we’ll be with you in just a minute: so sorry for the wait….” Etc. it seemed that everyone was more concerned about mobile and drive thru orders which was frustrating to say the least.

Being on a time crunch, I had to go. So I left with the wrong drink and went to the Starbucks in LaGrange later that morning.

I am not one to typically give reviews, especially a poor review , and like I mentioned—I work at a restaurant, so I do have more patience and understanding than many customers I feel. But how I was treated the other day simply was just not too cool.

Really bummed to see this location’s customer service just go down the drain. Love Starbucks, but will not be returning to this location.

I hope that things change here and wish the best...

This is my second bad experience with this store! 1 st one was more then a year ago , so is not even worth bought $25 gift card but they never added the funds to it. But today... i decided to give them one more chance and went today for my 5 gift cards for coffee! And since i am already here i was wondering why not to get one free coffee for healthcare workers! ( i am dental assistant) and i being all shy just asked if i can get one! The girl told me show me you ID i explained that i am dental assistant and we do not have ID, but i am in scrubs( i really do not dress in scrubs just to have free coffee), so the answer was NO!!! You can not have one! I was trying to explain that “ you website says that all dental workers are included, but... i told its ok i just pay my $5!! But i will never return to that...