Sub Zero Nitrogen Ice Cream — Restaurant in Provo

This was one of my worst customer experiences of my life. I've had one other, and it was for a mechanic shop, where maybe I could expect that from some people. Anyway to my story. I walked into the place and the one person behind the counter, it was a married woman just stared blankly at me. No greeting, no smile nothing. I thought "Okay this is weird but maybe it's just because she's helping that family right now, and didn't want to see another customer come in. I get that" So I patiently wait as she finishes helping the one child family. She didn't seem cheerful to them either. She gets done and comes over to me. And just looks at me. Just stares again. Seriously weirded out at this time I give my order and she has to ask me what size I wanted when I had already told her once. I ordered a medium. She starts to make it, it looks small. Also I don't know if she put in any citric acid. The one thing that I like SubZero for. She puts my ice-cream on the counter. I take it, and bring it to the register. The lump looks really small. She didn't even seem to care to scrape all the ice-cream out of the mixing bowl. Oh and all of this is done in silence. We get to the counter and she starts giving me this weird look. I say "You've been kind of quiet so I'm a little awkward." No response to that. No "Oh I've just had an awful day, sorry about that" No trying to just be a little more cheerful. She just says as an awful attempt at conversation. "The weathers better outside" I agree with her and she tells me the price. I pay with card and she swipes it and then turns over the tablet so I can tip if I choose to. I do give a dollar, maybe this was my turn of a feeble attempt to get her to respond nicely at all. Nope. No thank you. No anything her response. "You can go now" Seriously that's it. Not "Have a nice day" Just a barely concealed attempt at saying "Get out of here" So that was the customer service aspect. Now on to the ice-cream itself. I'll try to upload a picture of it's remains but it just looked sad to start out.

It was neither a good amount, sour, or frozen. I would have forgiven, had it just been one of these three. But it was not sour. She must have forgotten to put in the Citric Acid. It was not frozen. She spend 6 seconds mixing it and it was already melted by the time I had it in my hands. It was not a large amount. It seriously reminded me of a small. The waffle cone (which isn't that big_ towered over the ice-cream, dwarfing it. It was a disaster of a treat.

So I hope to say that it really was just the server, or maybe it was just that day. But I do have to let them and you know. This is inexcusable behavior. I will not put up with it. And if that's the kind of place this server represents, I'll highly doubt it will be...

If you want to have a relaxing & enjoyable treat with your family or friends, buy high end grocery store ice cream & avoid this place altogether.

We went in Wednesday evening & the manager, an overweight redheaded woman was horrendous right from the start.

We walked in, zero greeting.

We have waited forever to order...& the line in front of us was only 3 people long. No greeting from the staff.

We see the redheaded woman come out of the back to help her lone employee who was doing the nitrogen side of it...& still, no greeting. Instead she proceeded to try to completely ignore us & addressed the woman in line behind us, who kindly responded saying that we were in front of her still needing to order. The retched redhead then snapped very rudely, "YOU NEED TO COME BACK HERE TO ORDER!" I replied with, "Well that must be new, we've never had to in the past but OK." (We've come in here & to other Sub Zero locations for nearly 9+ years & have never not ordered simply over the glass sneeze guard.) So we go back to where she wants us to stand & as I am a regular, I know already what I'm going to order & say, "I want one small mint ice cream, premium base with marshmallows mixed in..." & the vapid redhead interrupts me snarkily saying, "WAIT, DO YOU WANT MARSHMALLOW FLAVORED ICE CREAM OR MINT ICE CREAM WITH MARSHMALLOWS?!" I very plainly, very slowly repeated my order to her. She struggled & complained about the premium base being frozen...& kept complaining while she made that order.

On to my 2nd order.

I said, "I'll have a regular sized pumpkin..." & was abruptly cut off by the vapid redhead saying, "WE DON'T HAVE PUMPKIN!" I replied, "...but it's on your flavor board..?" To which she yelled, "I KNOW, I KNOW IT'S ON THE BOARD...OUR STUPID I.T GUY LOADED THE WINTER FLAVORS ON IT WHEN IT CRASHED. I DON'T HAVE PUMPKIN. I HAVE EGGNOG..."

At this point I literally said "WOW!" outloud & I could not believe she had the audacity to be so horrendous to a paying customer. My Mother who was in town visiting was also appalled by her callous, rude remarks & tone throughout.

(Full...

Sub Zero Nitrogen Ice Cream in Provo has taken the ice cream game to a whole new level, and my taste buds couldn't be happier. From the moment I walked in, I was greeted by a warm and inviting atmosphere, setting the tone for a delightful experience.

What truly stood out for me was their exceptional range of vegan options. As a vegan, finding delectable frozen treats can be a challenge, but Sub Zero Provo has cracked the code. The ability to customize your own vegan ice cream using nitrogen freezing technology is a game-changer. The result? Creamy, velvety goodness that rivals any traditional dairy ice cream.

The staff at Sub Zero Provo deserve a standing ovation. Their friendliness and enthusiasm are infectious, making every visit a joyous occasion. What's more, they don't hesitate to offer suggestions and recommendations for creative flavor combinations. Their passion for what they do is evident in every scoop they craft.

The nitrogen freezing process itself is a mesmerizing spectacle. Watching your ice cream come to life as liquid nitrogen is added is not only entertaining but also guarantees an incredibly fresh and smooth end product. Each bite is an explosion of flavor and texture, leaving you craving more.

In a world where dietary preferences vary widely, Sub Zero Nitrogen Ice Cream in Provo stands out as a shining example of inclusivity. Their commitment to catering to vegan customers with such finesse is commendable and truly appreciated.

To sum it up, Sub Zero Nitrogen Ice Cream in Provo is an ice cream lover's paradise, a haven for vegans, and a place where creativity knows no bounds. The combination of outstanding vegan options, the friendly staff, and the captivating nitrogen freezing process make this establishment a must-visit. Whether you're seeking classic flavors or bold creations, you're in for a treat that's sure to leave an enduring smile...