I’m originally from Puerto Rico but live in the States. I brought friends to PR to show off my beautiful island for a few days, and based on reviews and one recommendation from a friend, I chose this restaurant for dinner one night. What a big mistake. First we waited for a table very long after their promised estimated time but ok, we were on vacation and relaxing. But then when seated, it took the waiter another 45 min to greet us and when he did, he looked rushed, did not apologize for the delay, and did not crack a smile. He took our drinks order and we decided to order the meal at the same time since everything was taking so long . Drinks came back after about 20 minutes. Some time went by and I got his attention to asked how much longer for the meal. He turned around and very rudely answered 20 more minutes. His response was very sarcastic like he was purposely making us wait just for asking. I then asked to speak to the manager. When the manager came, by his actions, and responses, it was very obvious he did not want to deal with us. His response was that he had over 400 people at the restaurant so he was very busy and there was really nothing he can do. I then asked for the bill for the drinks so we can leave and told him this will be reflected in our review. Things got increasingly bad from there. Him and his staff all were giving us dirty looks, talking bad about us in Spanish and the manager asked us to hurry up and leave or he was going to call the police when we did absolutely nothing wrong. He said he really didn’t care about the bad review because he had thousands of positive reviews so mine was not going to matter. As we are walking out, a waitress not even involved in the issue and other employees were yelling to us in Spanish to get out of there. It was a very embarrassing and hurtful moment to see my very own treat me the way they did. We were simply looking for an authentic experience and service, but we obviously picked the wrong place for that. The lesson here is that this restaurant have great reviews because supposedly the food is very good. I cannot comment on that because I didn’t get to try it so this can very well be. But there are other components to consider when rating a restaurant and the issues I mentioned here are more important than just a good meal. They acted like they were doing us a favor and didn’t care one bit we were dissatisfied. A lot of my local friends are very familiar with la parrilla and they tell me the place got expensive and lost the quality of their service by growing so rapidly. Right now, this restaurant feels on top of the world and very confident because of their ratings however; they better be careful because if they keep running people off, their status can change very quickly. Unfortunately this experience definitely put a dent in the great time we were having but by leaving this review my hope is that you consider other great kiosks in that same area before you choose La Parrilla.