Daily Grind Espresso — Restaurant in Pullman

My friend and I came through and got coffee. She made a mistake by not telling the girl she wanted it made a certain way. So she paid for a whole other drink, which I thought was lame customer service, why not just remake it??, but it was agreed we would take all 4 coffees, she got hers and asked for the other one and they tossed it. So they essentially got an almost $9 tip and then acted like I was crazy because I said out loud that was kind of messed up. Unfortunately, my kind friend that didn't want to cause any issues isn't from here but I live here and will never go back. Stop pouring your shots for so long too. We watched them pour for 30 seconds and our coffee was...

I’m really disappointed. Been going to daily grind for over 15 years. Bought 3 kids cocoas and a drip coffee. Their sign states that 12oz hot cocoa is 2.85. When I got the bill it was over $16. I questioned them about it since the math wasn’t adding up. Apparently “their prices change all the time” and a 12oz hot cocoa is $4. The manager was irritated that we were questioning and dismissed us like it was our problem. Pricing should match the sign and not be false advertising. Fool me once….. it’s not really about the difference in $5 but there was no customer service or acknowledgment that they were in the wrong. Felt like a commodity and...

Everything is kinda just ok. Coffee is ok. I usually get a bagel, and for some reason they think it's a good idea to put the napkin in the bag with the bagel. So, I always have a greasy napkin. People change with the college seasons. One person didn't like that I paid in cash one day, or so I assume because when they handed me back my change, coins fell out of her hand (she poured them in my hand, instead of making sure I could capture them), and most of them slid out of my hand onto the ground, and she just walked away. Sure it was like 23 cents, but it was the attitude about it. Think I'm done...