Bean Tree — Restaurant in Puyallup

I’m a delivery worker, I was delivering items to Bean Tree this morning and had quite an unpleasant experience. As expected for 9 am, they were slammed. When I arrived at the address it took me several minutes to find the correct building and once I found that it was a small drive-thru coffee shop, I wasn’t sure where to park my vehicle to begin unloading their items. I didn’t want to cut in front of their customers or slow business down. There was also a vehicle already parked at their back door where it looked like people unload things. After calling a few times, leaving a voicemail, waiting 15 minutes for a message from them about where to unload their items, I drove up and waited behind a few cars at the window where I could speak with a barista. She was extremely dismissive and rude, I tried explaining the situation to her and she told me everyone knows where to put their stuff, I felt kinda dumb and asked if all the other drivers knew where to unload and she said “yup back step is pretty common”, with the most condescending tone possible. I tried to explain that I didn’t want to be late because I know that falls on me, so I tried calling a few times and she rudely interrupted me telling me how slammed they were and that she doesn’t know what to tell me. (I completely understand this, that’s something they could’ve accounted for by putting delivery instructions in the delivery notes). I pride myself in providing my customers with exceptional service and this interaction was less than savory. I’m not sure what happened today, but we were both just trying to do our job and if your employees could be a bit more friendly and communicative, it would...

This was my favorite coffee stand because of the quality of the coffee and fast paced environment but customer service and consistency of how my drink is made needs to be worked on especially with their regular staff. I only have 1 name but there's more than 1 person involved. Amanda I see almost every time I stop in if I have a request to have something done she tells me it can't be done. Where as there is a wonderful blonde girl always smiling very cheerful and remembers my name (I wish I asked for her name) she knows how to make my drink the way i like it. I even politely ask if I can have the blonde barista make my drink and Amanda told me no. What baffles me is the fact that I know its pride getting in the way of her just showing her how to properly make my drink. So attention to management you just lost a customer because you have a very rude untrained barista who really needs to work on her attitude. I have paid for 3 drinks made by her that were either too...

Was my favorite coffee stand that I had went to every morning and thought the girls were amazing until my boyfriend brought my drink home the same drink I order every time an iced caramel mocachito and they gave me a pumpkin spice only reason I know is I am allergic to it I called the stand and never got a call returned. Also my boyfriend is every picky when it comes to his redbull he doesn't like t flat he like sit straight from the can and do of the barista and she refused to give him the can and gave him the pump redbull which taste flat and doesn't have much flavor what happened to giving people respect that...