Domino's Pizza — Restaurant in Quakertown

I ordered ahead on the Domino's app and paid via Venmo. Unfortunately, I did not take a screenshot of the confirmation because I have never had any order issues here before. I order ahead because I have my son with me, so we typically do the curbside so I don't have to leave him in the car or make him get out in the cold. When I arrived, I scanned the QR code to check in, and it said there were no active orders under my name. I had to go into the store. I explained my situation to an associate, and they just pointed at someone else who I had to fill in and tell them the exact same thing to which he replied, "well it didn't go through, if it did we'd have it".. and then all the employees walked away like it was resolved?? So I said "well I still want my pizza. Can I order one now?" I received no response. So I said "do I have to sign back into the app (that didn't work) and order online again??" And I was told yes, that is the only way. So I put in a second order and went to check on my son who was still out waiting in the car. When I walked in to check on the order, my name was not up on the screen again but I thought, surely, after the mix up they remembered me. They did. Not say a word and apparently the pizza had been ready and they just let me stand in the lobby waiting even longer. After paying again, I went to the car and checked the pizza which was over cooked and a smaller size than what I had ordered but at that point I was so annoyed that I just took the loss and left. No one acknowledged that there was even an issue. Is there a manager of this location? Because they also may want to talk to their staff about discussing maybe not how they're annoyed at how "busy" they are as small talk with another customer when it was clear that they had two orders on their screen - mine and one other. ...

When you order from this Dominos location, it is a 50/50 chance that your order will be delivered in a timely manner. I ordered a medium pizza online the delivery time said approximate time for delivery would be 20 to 25min. I ordered at 7:12pm the pizza was out of the oven and doing quality check for over 20 minutes then the delivery driver left at 7:56pm and I live 6 minutes away from the store by the way. The delivery driver arrived with my pizza at 8:22pm. some of the other deliveries can be quick. But this driver was late and took advantage. The pizza was barely warm on top of it. So the pizza was obviously sitting out for period of time. All I wanted was something QUICK & HOT for dinner because it was late. I am very Disappointed with my overall order. Also I gave the delivery driver cash and they decided to add on a 5 dollars tip on my card for themselves! I found out few days later. The manager I talk to did nothing. I get no contact because of covid but delivery drivers need to give customers their receipts and let them put a tip if they want to or put cash and sign their receipt and given a copy . I dont think I'll be going back...

I ordered 2 32 piece wings with the bbq sauce on the side over the phone(someone in my family has an allergy.) I came into the store and asked how many blue cheeses come with the order as I was never asked over the phone if I wanted ranch or blue cheese. She said they are extra and will be charged if I want any. I was a little confused as when I refrenced the prices online the order came with 4 side of ranch or blue cheese with each 32 piece order. But now I had to pay extra. She responded"well you didnt order online." I explained the allergy in the family and how it's easier to do custom orders over the phone for me. She told me that if I wanted the blue cheese with no charge she would need to take the bbq sauce away and switch it. At that point again I tried showing her the online page and she said that if I want to order online online that she can cancel this order. I said ok I'll have the refund. She then said I can not give a refund for a 57 dollar order. Her name was naz who was the manager there. This is how they treat people with allergies. Never coming her again. Worst dominoes. No wonder they have 3.2 rating. Please do...