Taco Bell / KFC — Restaurant in Quincy

aco Bell, you’ve really outdone yourselves this time. I didn’t think a fast-food chain could make ordering a $5 taco combo feel like solving a Rubik’s Cube blindfolded, but congratulations, you nailed it. All I wanted to do was pay with a perfectly legitimate gift card that I had on my phone. But no, apparently, manually entering numbers is akin to performing brain surgery for the team at this location.

“Sorry, we can’t do that here.” CAN’T DO WHAT? Push some buttons? Did they remove all the keyboards because management feared the staff might use them to Google how to work somewhere else?

I wasn’t asking for a favor or the secret recipe to your bean paste. I just wanted to pay for my food with a gift card, which I’m pretty sure is the entire point of gift cards. But instead of using even a fraction of a brain cell to help me, the employees stood there looking at me like I just asked them to split the atom. Lazy much?

Long story short, I left Taco Bell hungry, annoyed, and with a newfound appreciation for how low the bar for customer service can truly go. If you’re reading this, Taco Bell, maybe invest in some staff training—or at least people who know how to count.

One star, and that’s only because the building didn’t catch fire while...

Service is mediocre. The cashier appeared busy when I walked in so to be courteous, I stood at the counter for about 5 minutes or so before having to ask if they were ready to take my order.

I ordered 3 items and every item that I recieved was cold. One of the 3 things that I ordered was the new cheesy street chicken chalupa. Not only was it cold, but whoever made my order placed literally 3 of the tiniest pieces of chicken inside the shell... essentially, I was pretty much eating a chalupa shell with sauce. For 6 dollars a pop, this is outrageous (though I will admit that when I did manage to get a bite of what the chalupa was intended to be, it was quite tasty).

Do better Taco Bell! How am I supposed to Live Mas when you've raised prices to the point of insanity and cut portions to the bare minimum all while forgetting who your core customer is - people looking for affordable, craveable, convenient and filling FAST...

I just want to shout out the older gentle man who took my order tonight, the receipt said Justin but I’m not sure if that’s his name as I was in a rush, but I just wanted to say how great he was and say this is what customer service should be like every where you go, he was friendly and inviting and even gave me a amazing background story of how his mom use to pick apples and bake amazing apple pies and I added the apple pie bites in the end to my order bc he totally sold me on them and I am not an apple pie lover but those bites were perfect 🤩. What I’m realizing now as I write this, is that Mother’s Day is this weekend and to the cashier possibly (Justin) I hope your mom is somewhere baking or eating some amazing apple pie 🥧 a la mode or however she likes them and you have a great loved feel weekend. 💕 I hope one day when you decide to retire, you never go without and is blessed...