Wendy's — Restaurant in Quincy

Overall I rate them at 4 stars. The company itself i eat at wendys alot i like thiervfoid when it is consistent and when i get the correctbirder in a timely fashion therevare nit msnybThe food Is not consistent 100% of the time but is more consistent than other fast food restaurants in my area. The staff service is not good, I get the feeling; every single time I go there, that the staff feels inconvenienced by the customer coming thru the drovevthroughnand ordering their meal. Even after being extremely clear and thorough with my order I still have to stop to check it normally find that I'm missing one or items!l, usually a sauce packet that I clearly asked for with my order, and the issue is that staff takes my money hands me my bag vlosed th we window and walk away. Multiple times I have had to sit there and wait to get the attention of staff more then once the very same person who served me and neglected me will eventually come over and try to hand me someone else's food without realizing that I have been there the whole time trying to get someone's attention to ask for the sauce packet I did not recieve.

These staff members are all showing the same traits they act like they don't care about the customer! They have barely any common courtesy, no Profesionalism, and clearly no care In the impression they make or the result of their actions and how it negatively affects the company image. They open the window and dont say anything. Just reach out and expect you to pay. They should be saying something at least your total is; xxx and then ensuring you get your entire order and leave before the turn thier backs to you and completely ignore you.

The line is sometimes a ridiculous wait, and it is because of what I just explained. The staff should be incentivezed to move the line fast and without error a simple small percent bonus for every order or on an entire shift if the employee makes all of thier goals like getting every vehicle thru thevdrivevthrubin x amount of time without and order mistakes . There's no excuse for anyone not being able to fill a happy meal correctly. The majority of my visits to the southern artery Wendy's in quincy is full of these complaints I have just noted. Although I should be rating this at like we 2 stars. I am considering that it's not easy to get good employees however this is a managers fault a manager is not properly motivating or training this staff and I believe this because this has been an ongoing issue for a long time I'm a very long-time customer here and this has always been an issue here. It's cheap fast food so I don't expect the world but I do expectations receive what I order in a fast and efficient manner and I should. No customer should ever have to wait so long for a sauce packet that they ordered at the speaker box and reminded them...

The drive-thru uses AI. I asked for the boo bucket meal and the krabby patty meal and the system glitched out. The AI did not say anything and didn’t show anything. I was super confused at what I did wrong and how to reactivate it.

It took about five minutes for any human to respond. Meanwhile, cars are piling behind me and some are leaving because of the line not moving.

I asked for the same thing clearly and when I get to the window and they give me two bags and none contained the krabby patty meal I was super confused she straight up says I ordered a Dave single and a boo meal. I responded that I also asked for the krabby patty meal and she said ignored what I said and stated the total is $12. She clearly did not want to resolve what I ordered and just wanted me out of the way. I checked the receipt and I could not read a thing on it. Not the date, not the items and, not the total leaving me to be even more confused.

I parked and check my bag and there is no burger in the boo meal. I go inside to explain the situation and they get the supervisor. Clearly already ready to tell me how wrong I am without me explaining anything. Now they say oh you’re lucky you got a dave single with your boo meal and it comes with it. I asked how much the boo meal is and he checked my receipt and could not read it. He had to order it in the system to see the price and told me it's $12. So I said the meal is $12? I just want my refund. Then I also showed them how they gave me the frosty. It was overflowed with cream dripping down the sides. This is what I had to hand to my child. This one worker wanted to stare me down as if i was making a commotion as if me saying this was not done right, was so out of this world. My voice was steady and and normal all I did was defend myself with all of the mishaps Wendy's caused. I am so glad I do not go to Wendy’s often and I am so glad that I do not live close to this one in case they come out with future collaborations.

The company sure knows how to advertise for...

Most employees of this Wendy’s restaurant are hardworking people. But older Asian woman working at drive-thru during night-shift is extremely rude and unprofessional. She is unable to respond drive-thru customers in timely manner, holds the line for extended periods of time probably due to under-manning issues and doesn’t hesitate to yell at both customers and the courier drivers. This female employee has audacity to scold delivery drivers on petty issues under false pretenses (often wrongfully accuses the drivers with ‘cutting the line’ etc. even if its not true) and refuses to hand over customers online orders to the drivers when confronted. Hence other employees eventually had to the bring orders to the drivers waiting outside of the restaurant from a side door. This rude employee refuse to reply both customers and the courier drivers awaiting in drive-thru line to place order get orders when the store closing time nearing. She makes contemptuously gestures to dismiss drivers when asked about pending orders prior to closure. The restaurant management needs to address under-manning issues and consider employee refreshment training and/or reassign someone else to the drive-thru who may have stronger communication skills to better interact with their customer base as well as...