Little Caesars Pizza

THE MANAGER AT THIS LOCATION NEEDS HER COATTAIL PULLED SO HERE YOU GO‼️‼️‼️

On Sunday, October 30th, 2022 at approximately 7:22pm Plaintiff went in Little Caesars establishment to return a pizza that had been made incorrectly (one of many this night in particular it was later discovered).

Employee rudely stated that Plaintiffs pizza would not be remade and that she could "get her money back" due to the pizza missing slices.

Plaintiff objected stating that no refund was necessary and that she returned for a correctly made pizza.

(Plaintiff stated due to COVID-19, the pizza slices were trashed since they had already been touched and pizza was brought back in with remainder due to the fact).

Plaintiff fully disclosed that slices had been removed from the box prior to coming back, as it was unknown that jalapeno peppers were on the pizza and the Plaintiff cannot eat spicy foods.

The employee immediately went into defense stating that she was the manager and that she would not be remaking any pizza. The plaintiff again restated the facts and was told that she would not be receiving another pizza. Another employee attempted to go above and beyond and address the issue and remake the pizza, but the employee was confrontational and loud in front of customers and fellow employees.

The General Manager of this location needs to consider removing the employee in which this argument took place due to the lack of self-control the employee was able to maintain. At this point retraining would appear to be inefficient due to circumstances and number of customers who witnessed the employee lose her cool.

This location has a few good employees, but the remaining staff all need immediate Soft-Skills Training.

Also, they need to inform their employees of the public-facing roles they each play on a day-to-day basis. The customer is and will always be right under God's Law. There is no room for argument or debate once you establish the employee-employer relationship. One is simply placed to perform specific tasks according to their official or unofficial job duties. This location does not appear to perform performance reviews in the Plaintiffs opinion.

Do your family a favor and select a BETTER, more Customer-Centric location to order your pizza.