Little Caesars Pizza — Restaurant in Raleigh

ChatGPT

Log in You said: Help me write a review for poor customer service at little Caesars. I ordered a delivery for 7 items and a portion of my ordered was not delivered . After taking to staff the response w was you need to come pick it up no attempt to resolve. After driving to the location I simply asked if it was possible to get a hot n ready cheese to cover the botched delivery. I was told no that was not their responsibility talk to the delivery company that Little Caesars contracted. I asked for a number to contact and was told to Google it. I have never seen such an attitude with no accountability. The manager was called Laneood? and he reiterated not our fault. My order was 60.00 plus tax and delivery fees and I was willing to resolve it for a cheese pizza. My church orders pizza for our youth group regularly. I will take my business elsewhere to some business that really cares. ChatGPT said: Certainly! Here’s a clear and professional review that highlights your experience while maintaining a firm tone:

Review: Poor Customer Service and No Accountability

I recently placed a delivery order with Little Caesars totaling over $60 (not including tax and delivery fees). The order included 7 items, but a portion of it was missing upon delivery. I immediately contacted the store, hoping for a quick resolution.

To my surprise, I was told that if I wanted the missing items, I would need to come pick them up myself—completely defeating the purpose of ordering delivery. No effort was made to correct the mistake or offer any real solution.

When I drove to the store, I spoke with the staff and politely asked if they could provide a Hot-N-Ready cheese pizza to make up for the error. The answer was a flat-out “no,” and I was told it wasn’t their responsibility—that I needed to speak to the third-party delivery service they use. I asked for a contact number and was told to “Google it.”

The manager on duty, I believe his name was Laneood, repeated the same message—no accountability, no concern, no effort to help.

I’ve never encountered such poor customer service, especially over a simple, fixable issue. Our church frequently orders pizza for youth group events, but after this experience, I will be taking our business elsewhere—to a company that actually values their customers and takes ownership when things go wrong.

Would you like help adjusting this for Yelp, Google, or another specific platform?

You said: Yes ChatGPT said: Great! Here's a slightly revised version tailored for Yelp or Google Reviews, where brevity, clarity, and tone are important. It keeps your message impactful and professional:

⭐☆☆☆☆

Extremely Disappointed – Poor Customer Service & No Accountability

I placed a $60+ delivery order from Little Caesars, and part of it was missing. When I called the store to fix the issue, I was told I’d have to come pick up the missing items no apology, no attempt to make it right.

I drove to the location and asked if they could offer a simple Hot-N-Ready cheese pizza to make up for the botched delivery. I was told no that it was the delivery company’s fault and I should “Google” their contact info. The manager on duty, Laneood (sp?), made no effort to help and showed zero accountability.

I’ve never experienced such poor customer service over a small, fixable issue. Our church regularly orders pizzas for our youth group, but after this experience, we’ll be taking our business somewhere that actually values...

THE MANAGER AT THIS LOCATION NEEDS HER COATTAIL PULLED SO HERE YOU GO‼️‼️‼️

On Sunday, October 30th, 2022 at approximately 7:22pm Plaintiff went in Little Caesars establishment to return a pizza that had been made incorrectly (one of many this night in particular it was later discovered).

Employee rudely stated that Plaintiffs pizza would not be remade and that she could "get her money back" due to the pizza missing slices.

Plaintiff objected stating that no refund was necessary and that she returned for a correctly made pizza.

(Plaintiff stated due to COVID-19, the pizza slices were trashed since they had already been touched and pizza was brought back in with remainder due to the fact).

Plaintiff fully disclosed that slices had been removed from the box prior to coming back, as it was unknown that jalapeno peppers were on the pizza and the Plaintiff cannot eat spicy foods.

The employee immediately went into defense stating that she was the manager and that she would not be remaking any pizza. The plaintiff again restated the facts and was told that she would not be receiving another pizza. Another employee attempted to go above and beyond and address the issue and remake the pizza, but the employee was confrontational and loud in front of customers and fellow employees.

The General Manager of this location needs to consider removing the employee in which this argument took place due to the lack of self-control the employee was able to maintain. At this point retraining would appear to be inefficient due to circumstances and number of customers who witnessed the employee lose her cool.

This location has a few good employees, but the remaining staff all need immediate Soft-Skills Training.

Also, they need to inform their employees of the public-facing roles they each play on a day-to-day basis. The customer is and will always be right under God's Law. There is no room for argument or debate once you establish the employee-employer relationship. One is simply placed to perform specific tasks according to their official or unofficial job duties. This location does not appear to perform performance reviews in the Plaintiffs opinion.

Do your family a favor and select a BETTER, more Customer-Centric location to...

I placed an order online and showed up at my time to pick it up, the MOD was pretty fed up she had a really large order that the crew of 3 were committed to finishing over 100 pizzas but were not working on any of the other orders. Couple problems -they either needed to work on other orders simultaneously or have brought someone else in to just work the large order. I watched her tell another customer that his order would be down after the large order but after the large order she went to the back of the hot box and took it out and gave it to him, she did not even bother to check for the fact that it was done prior. Or at least they put it in while they were working on it. She needs to work on her customer service when trying to explain the situation, people would not get as upset if you try to be empathetic with them instead of trying to get them to be sympathetic for you. We pay you for your service, so do not ask us to feel bad for making a large order that will make you money, which causes everyone to wait for their food. The fact that you have a sign that said either new owners Management, you need to step it up or you will be out of...