Papa Johns Pizza — Restaurant in Raleigh

I go to this location occasionally it's close to my home. I was over charged for a deal that's still going on for an X Large New York style pizza today. The deal is still on Papa John's website also tv commercials are still showing the deal for $10.99. Why after I put my credit card in little machine to pay for the pizza the transaction happened already the young lady say to me your total is $17.00. I was like what the deal is $10.99 why did you just charge me $17.00 bucks. She stated the deals change every week and are for a limited time. I said OKAY I get that, but the deal is still going on it's on your site still. So, me not wanted to refund right there which I should have because then that's false advertisement. So, I mention to her that I just order over the phone for pick-up on 8/5/24 bought the same exact pizza and paid $11.00 I have proof with my bank statement. Also, on my receipt read NY Style pizza so I ordered it correct over the phone for a walk-in pick up not on the website today. I came home called customer service explained all this to the representative on the phone he said he would put the complaint in it will take 24 to 48 hours to be addressed. I hope this come out fair to refund my over charged payment for the deal that they are still running. I took a photo of the deal still on the website I took a photo of the box that read X large NY style pizza on it. So why was I over charged for the deal I just want my $6.00 refunded back to my card. Also, I bought an 8-piece buffalo wings for $11.49 paid cash for that. This is not right at all I just want a manager to fix this. I also ask for a manager she said she was the manager. I left because I saw she was not going to refund the extra back on my card. Then she started to tell me about other prices on large pizza like I did not know...

It used to be a good place. The last two times that I'd been there the experience was unreal. Employees not acknowledging the customers, pizzas waiting in the rack while there's a line of customers and deliveries waiting. The staff were not wearing hair protection, not even one with facial hair that occasionally was scratching his beard and then proceeded to work with the dough. Another one collects cash from a customer, then goes directly to work with the pizzas without washing his hands. The music was loud and they stopped for a little while to have a chat between them. Because the music was loud, the conversation among them had to be even louder. They wouldn't hear customers asking for their orders, no update at all about the orders getting ready. One worker opened a box from the rack and started to eat the pizza that was inside while he was working on other orders. There were so many wrongs that I thought that it was a joke, like one of those TV shows that prank the people. Worst experience ever (twice) in any place. Totally unsanitary the handling...

The staff including the head manager and other Omar threaten staff all the time, they yell at there employees and state to send u home or fire u if u make a mistake like he did 2 hound cooks if they messed up one pizza at all. Brad contaminates all the food when he works by placing his hands on the peppers out of the container and placenter them in the pizza box and refuses to use the thongs they have for them. He teaches everyone to do this. He demands his drivers to speed and better be under the drive corprate drive time. Brad and Omar will grab the chicken with there bare hands at the cut table if slips off the paper to place in the box. They both don't wear shoes when working especially Omar at night he wears flip flops with his toes showing while making pizzas and at the cut table. Just thought people should know what's being delivered to...