Wang's Kitchen — Restaurant in Raleigh

This place clearly doesn’t know how to run their business. Trying to place a TO-GO order is a nightmare. Be prepared to be hung up on at least twice, placed on hold for 10+ minutes, and/or my favorite having the phone placed on the counter until you give up, hang up, and can’t call back because the phone is off the hook. Simply trying to order food becomes a test of your persistence and your hunger for mediocre Chinese food. I’ve stood in the restaurant (seemingly the only way you can order) and watched the woman behind the counter do all of these things with the phone as well as having them done to me. Bring a book for your wait time in the restaurant as well because even though they aren’t taking any phone orders, they still somehow can’t manage to have a decent wait time in the store either.

I gave a pass for my first experience here given that it was a snow day. But on a random Saturday watching this happen again, being hung up on 3 times trying to call and notify that I’d been give. The wrong order, and driving all the way back to get a refund and no apology, that was it for me. Goodbye forever...

Ordered house special fried rice and there was nothing special about it, only the price match. It had one shrimp and the rest was rice, no chicken, no beef, very very light pork! Food was nasty, owner lady was rude with the customers as well as the poor employees in the back. They are also cheap as what kind of restaurant doesn’t have any plates, nor want to give you any hot sauce??! Only reason I went here is because the Wangs Kitchen 5min away off Roger’s Lane by the food lion & sheets gas station is closed Tuesdays and I was craving Chinese, otherwise if you are looking for bomb food and bomb service make your self a favor and drive an extra 5min down the road. Been going to that Chinese restaurant for 20years and never have I been disappointed. Their house special fried rice use to even have egg, they don’t anymore bc is probably expensive but they always make sure to put good meat and Chinese roots and all! This place on the other hand, disgusting to say...

I WILL NOT VISIT THIS LOCATION AGAIN.!! I ended up at thisnlocation on accident trying to call the location I frequent forgetting that it was Monday and they are closed. The lady working the front and answering the phones is rude, she brushes you off and has no customer service skills. Yes the language barrier is clear but she continued to brush me off trying to push something on me that I wasn't trying to get. I'm asking her questions to gain clarification and she wasn't trying to give me any just want me to buy what she thought that I wanted. With uh huh yeah and okay. Uh huh yeah and okay. The General TSO chicken was full of the sauce which causes the chicken to become soft and mushy on top of not having any real taste. I'm not sure how this location still receives business. It was merely Luke warm when we had tobwait on them to prepare it, I think. Also the fried rice tasts like they recooked it/burnt it. The experience at this location was less...