CAVA — Restaurant in Ramsey

I've been a loyal customer at Cava for two years now, ever since this location opened. I’ve spent at least $2,000 here and have always loved the food and service. However, my recent visit left me feeling disappointed and frustrated.

I came in with my friends, and we each got in line to order. My friend, who was ahead of me, asked for chicken, rice, and some dips. When he got to the vegetables, he asked for extra of a few items. Usually, you can get as many vegetables as you want, but the server told him there would be an extra charge for more scoops. This was a first for us, as we've never encountered this before. He ended up with a half-full plate for $15, which seemed unfair.

When it was my turn, I encountered the same issue. I explained that I’ve been a regular customer and never experienced this. The server asked the manager, who confirmed that customers are allowed unlimited vegetables per bowl, as stated on their website. Despite this, the server gave me attitude and constant side eyes while preparing my bowl, whispering to her coworker, which felt very disrespectful.

To top it off, when I got to checkout, she didn't give me a cover for my bowl and rolled it to the register as if she was angry. This isn't the first time I’ve had an issue with this particular employee, and it’s becoming unacceptable.

I love Cava’s food and have always been happy with the service, but this recent experience has left a bad taste in my mouth. Cava, please address this issue, as it’s disappointing to see such a drop in service quality at a place I’ve...

Super fast and friendly servers, online ordering system is the easiest thing possible, especially for customizing your food. Food is always ready for pickup and exactly as ordered. Great spot for healthy bowls.

Update 2/16/24 - I have to update my rating from 5 stars to 2. When this place first opened, it was amazing. Now they cannot get an order correct on the first try, EVER. If I'm picking up for my office, I always have to check the orders and there is always something missing, even when the order is printed right on the salad. If someone else is picking up our order for us, I always have to come back to have them fix something. We are not paying $15-20 per meal to have ingredients or dressings missing. Every time we come back in to get an order fixed, the employees act like they're surprised but it happens ALL THE TIME NOW. We used to be regular customers but will not be ordering from here anymore due to the frustration with the staff.

Update 7/1/25 I ordered here twice this past week, to give it another chance - they messed up the order both times. This is not a cheap salad option, most salads are almost $20 - the chosen ingredients are literally printed out on the salad itself, and it is still always wrong. So frustrating to get home with your order and it's missing half the ingredients you asked or the wrong ingredients in their place. Changing to 1 star and I refuse to give this place another chance. Happens way too often and it's so frustrating paying for food that is not...

Normally, I NEVER have an issue here. There was no line, and I was in and out within 10 min. Unfortunately, this last visit, everyone who worked there liked like they hated being there. Maybe they were all having a bad day and received so much attitude when I would ask a question. I don't know what they are going through. I don't judge. In the 20+ years of personally Iworking in food service and hospitality industries, we were told to leave it at the door. The woman who made my lunch didn't understand me well at all, and I got overcharged for extra meat that I didn't even eat sincIe it was spicy. If I'm expecting spicy, that's fine, but I asked for regular chicken... twice. Unfortunately, I was in a rush and had my 2 year old with me and didn't taste my food until I arrived home. I'll make the trek to Willowbrook Mall from now on. The staff at CAVA Willowbrook is so kind, focuses on customer service, and is willing to listen to requests. They've never gotten my order wrong, then have me attitude... as if I was back there making my own food. At least they smile. It goes a long...