Chili's Grill & Bar — Restaurant in Ramsey

This was by far the worst Chilis experience my wife ever received. For starters you have a supervisor training a new waiter and some how every single dish that was ordered came out wrong. It took 20 minutes to get the waiter training the new hire to come back to our table to tell him that everything was wrong. My wife asked why couldn’t the waiter that was serving the tables around our table serve us and all the guy said was no because he has those tables over there. There was only 1 section of the restaurant with customers by the way. After getting the correct food it took another 20 minutes to find our waiter again. We had to tell another waiter to find our waiter. Our waiter told us that he was in the back training the new hire. Again we told him why doesn’t he just get us someone else to serve our table. He answered by saying no it’s okay. It’s not okay. Everything from drinks to food was brought out incorrect. Our waiter training a new hire but messed up the entire order is not a good sign. He wouldn’t repeat the order to ensure that everything was correct. He didn’t even apologize for the bad experience or anything. We also ordered food to go for a friend and it was also brought out incorrect. At this point we just wanted to leave so we didn’t even bother to tell them about the food. It probably would’ve taken another 25 minutes to get the food right even though there weren’t as many tables. For the take out food we specifically asked for a separate check. The waiter came back and logged into the table kiosk and said oh you can just split the check on here. That’s not the point and we told him we didn’t know how to do it and he didn’t even bother to show us. All he did was say it’s easy and walked away. I’m not sure if it’s because it was a table with Hispanic customers but we noticed every other table having white people on them were getting a better experience and they walked in after us and ordered more food with desserts and they still left before us. Our table had no attention whatsoever. It’s a shame how bad service has gotten ever since Covid came. Waiters/waitresses primarily live off tips but with the service being provided they don’t deserve any tips. Especially our special training a new...

Absolutely one of the worst experiences! All broken up chips sent over to the table. Other appetizers came with the first meal to the table. It was returned only to be attempted to be served again later on. Steak was rare when ordered well done, burgers were wrong and one meal came out 10 minutes before the other meals were delivered to the table. The manager stopped by the table to inquire about the appetizer and the food. When it was explained what was going on he left the table and the response was for everyone to ignore the table for the rest of the meal. I guess after seeing how the manager didn’t handle anything we should not have been surprised by the way the waiter carried himself. No leadership/management going on here at all!

The waiter returned to the table with the wrong change, in the restaurant’s favor. No attempt to fix anything but instead given the check and we just paid for the food that we didn’t eat and just left. When we asked to keep the receipt so that we would have the information like the order number, etc., Ryan the waiter took the receipt and never returned to the table with it. We went for a birthday and just a terrible experience overall. Will not be returning and will be calling corporate.

We used to frequently visit this Chilis and the quality has declined dramatically.

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Of the 45+ times I've eaten here in the past, the customer service has been great (minus a few waiters/ waitress' who hated life in general and had a hard time hiding it). This locations biggest issue is their to-go service. I've had significant issues 75% of the time. They have a huge issue with making to-go food earlier than the time you request and not keeping it warm before you get there. I have also had an issue in which a corn tortilla was clearly chewed on by a rodent. Upon my return, with the chewed tortilla in hand, the manager was very dismissive. Even with little teeth marks clearly visible, he denied any possibility that rodents were to blame. He made a new meal free of charge but I had trouble not imagining a mouse crawling all over my food. I'm not saying to not use their to-go service, but I do suggest you inspect your meal before leaving the location. There's nothing worse than not realizing an issue until after you bring food home to...