Omokase Rancho — Restaurant in Rancho Cucamonga

I purchased takeout. I spent $80.00 which is the usual. I went in, placed my order and was told that my order would be ready in 20 minutes. I waited 43 minutes for my order. I think that the sushi chef ignored my order because it was takeout. A customer came in right after I did. She walked over and set herself at the bar. By the time I received my order, that dine in customer was at the register, paying for her order. We walked out within seconds of each other. The server never once apologized for the 25 minute delay. He blamed another server for not telling me that it was actually going to be 30 minutes vs. 20 minutes. It makes no sense since it was he who took my order. Shouldn't he have told me how long it would take to complete my simple oder? 4 spicy tuna hand rolls no cucumber or avocado and 4 salmon hand rolls, no cucumber or avocado. If it was going to take 30 minutes, I would have chosen to take my business elsewhere and come back at a more convenient time. The waiter never took any responsibility for the delay nor did he apologize. I have spent a handsome amount of money there rather I am dining in, takeout, or delivery. So understand my disappointment in the conduct of the employee. People never realize who those customers are that choose to pickup, or have someone else pickup their takeout. Mind you, I got home only to find avocado in all four of the salmon hand rolls. Sometimes, things just happen to let you know that something has run its course. Omokase, I am moving on. I heard the Sushi One Spot is topnotch and has wonderful service. I am saddened that your waiter was so indifferent to me but, I will not allow anyone to treat me with such disdain for...

Negative stars would have been better. I must say after not being here for the last few years going back was a huge disappointment. We used to come here weekly for many years and while this place still has the same name the place, food and people are the worst. With so many choices of sushi places in Rancho you are better off with any other establishment.

Service was mediocre at best, food was different and just ok. Menus were dirty and sticky they clearly don’t care to clean them. Some machine near the bar just hums a high pitched noise enough to make you sick. And just for fun, don’t expect them to honor your gift card. Not only will they tell you they “can’t find it” in their system (gift cards that are purchased never expire in CA fyi..) but when you pay and leave they will for sure switch it out for one that is definitely used and not the same card you gave them.

Hands down rude staff, telling their coworkers they should “just throw it out.” Thinking the whole thing was a joke.

The customer is never right in this establishment and if you do visit they believe you should be honored they let you eat there.

Don’t waste your time. It’s not what Omakase once was… and I can only assume they just...

California tiger deep fried roll was chewy on the outside. Inside looked like it had been sitting for a long time. Seaweed or noori was chewy, avocado looked like brown mush. Outside overall color of the roll was spotted looking, not light crispy golden brown as it usually is. I am very disappointed with my order. I spent almost $100 here for my husbands birthday. This is my second complaint. Before it was the rice sticks. which were chewy and stringy, instead of crispy. With always spending a significant amount of money at this location, & receiving less than quality food, I am tempted not to return here but return to the Fontana location. I should be allowed to get part of my money returned for bad food, because as being gourmet caterer/chef myself, I have been visiting sushi restaurants for 20 years so I am very aware of how its...