Juice Time & Papa Kanafa - San Diego — Restaurant in Rancho San Diego

Sharing this on behalf of someone who posted to a local page. Y'all should do better.

I usually don't go out of my way to talk about an establishment like this, but the level of disrespect I experienced today at Juice Time and Papa Kanafa was completely unacceptable and absolutely infuriating.

I placed a simple order — strawberries for myself and a milkshake for my son. I waited. And waited. And waited. Meanwhile, I watched multiple people who ordered after me get served before me. I tried to stay patient, but after nearly 30 minutes, I finally went to the counter to ask what was going on.

The woman at the register had the audacity to tell me I’d only been waiting 10 minutes — which was absolutely false — and acted like I was the problem for even asking. Then she calls over a man, apparently the manager or whoever he thinks he is, and that’s when things got worse.

He looks confused, checks the system, and says, “Oh, we just got your order. It’ll be 4 more minutes.” Already annoyed but trying to stay calm, I said fine. Proceeds to say oh it’s a system error . But then — he starts questioning my receipt. “This is an old ticket,” he says. “Where’s your actual ticket?”

Excuse me? You're now accusing me of trying to scam you? I pointed to the girl who took my order and even pulled up my phone to show him I got a text confirming my points — meaning the order went through at 7:20. But instead of apologizing, he doubles down and starts laughing at me. Literally laughing. In my face. In front of my child. Then he says, “So what was your order again?” “Do you not know your order?”with this smug attitude like I’m just making things up.

At this point, I was beyond pissed off. Not only was I being gaslit, but I was being mocked, humiliated, and treated like a liar — all while my son was standing right there, watching. I told him what I ordered, and he throws the shake on the counter with a laugh like it’s some kind of joke.

Let me be crystal clear: I don’t scam businesses. I don’t try to get free stuff. I work hard for my money for me to be able to go out and buy stuff here and there (food, etc) for me and my kids. If something’s wrong with an order, specially if it’s my food and not my kids most days I let it go because I don’t have time for drama. But today? Hell no , not letting it slide You disrespected me, insulted my integrity (which you should never do) , and embarrassed me in front of my child. That’s where I draw the line.

To the man who “handled” this situation — you should be ashamed of yourself. You don’t get to talk down to customers, mock them, or make them feel small just because you don’t know how to run a system or own up to a mistake. Once your own employee confirmed my order, that should’ve been the end of it. Or you could’ve said im sorry for the wait, what was your order. But you made it worse, over and over again. For you to question your customers over and over to prove to you, that she did in fact purchased something. Is ridiculously , i get once , but over 6 times?

Do better. Seriously. Juice time & papakanafa...

I am writing to formally report an extremely disappointing and disrespectful experience I had at your establishment, Juice Time and Papa Kanafa, which took place on April 22, 2025 @ 7:20 I placed an order for strawberries for myself and a milkshake for my son. After nearly 30 minutes of waiting--while watching customers who ordered after me receive their items-I went to inquire about the delay. To my shock, the woman at the counter dismissed my concern, claiming I had only been waiting for 10 minutes. She then called over a man--apparently a manager or supervisor--who began checking the system. He initially stated that the system had "just received" my order and asked me to wait 4 more minutes. I was frustrated, but agreed. However, the situation quickly escalated into something much more upsetting. He began questioning the validity of my receipt, claiming it was "old" and repeatedly asked for a "real" ticket. I pointed out the staff member who took my order and even showed him the points confirmation text I received after the purchase. Instead of accepting that, he smirked, laughed, and implied I was trying to scam the store. Let me be clear: I do not scam establishments. I don't go around trying to get free items. In fact, I'm the type of person who usually lets mistakes slide because I don't want to cause a scene. But being humiliated in front of other customers--and worse, my child--was something I will not tolerate. My son even turned to me afterwards and asked, "We did pay, right?" That alone should tell you the lasting impression this left on both of us. The way your staff member handled this situation--mocking me, gaslighting me, and ultimately tossing the milkshake onto the counter while laughing--was completely unprofessional and unacceptable. Once your cashier confirmed my order, that should have been the end of it. Instead, I was treated with suspicion and blatant disrespect. I expect a response from management regarding this matter, as well as appropriate corrective action to ensure no other customer is ever treated...

I am writing to express my heartfelt appreciation for the exceptional experience I had at [Juice Time]. From the moment I walked through the doors, I was greeted with a warm and inviting atmosphere that set the tone for a truly memorable dining experience.

The selection of juices was outstanding, featuring a diverse range of fresh and vibrant options that catered to every taste. Each juice I tried was bursting with flavor and clearly made from high-quality, fresh ingredients. It’s rare to find a place that offers such a perfect blend of health and taste in every glass.

However, it was the kunafa that truly stole the show. The perfect balance of sweetness, texture, and flavor was nothing short of perfection. The kunafa at your restaurant is a testament to the skill and passion that goes into its preparation. It was undoubtedly the best I’ve ever had, and each bite was a delightful experience.

The service was also exemplary. The staff was attentive, friendly, and knowledgeable about the menu. Their recommendations were spot-on, and they made sure that every aspect of our visit was enjoyable.

In addition to the delicious food and drinks, I appreciated the cleanliness and ambiance of the restaurant. It’s clear that great care is taken to ensure that every guest has a comfortable and pleasant dining experience.

Thank you for providing such a wonderful place for people to enjoy. I will certainly be returning and will recommend [Juice Time] to friends and family without hesitation. Your dedication to quality and customer satisfaction is truly...