Habit Burger & Grill — Restaurant in California

Today at approx 3:00 I went through the drive thru and ordered a spicy crispy chicken sandwich. I was asked if I wanted a combo and I replied no thank you but I would like a coke. I was then asked , are you sure you don't want a fry? I appreciate the attempt to upsell but I was clear with what I wanted and said no already.i kindly teplied no thank you. I got to the window to pay and gave my card. I was asked if I ordered a sprite and I said no, a coke. I was given my coke which was followed by my receipt and food. I exited the drive thru and parked in a stall. I realized they gave me the wrong sandwich, a crispy chicken sandwhich. I looked at the receipt and aure enough the receipt had the wrong sandwich listed. I went back thru the drive thru and advised the rep that I received the wrong sandwich, that I ordered the spicy crispy chicken and not the crispy chicken. For the person reading this that is unfamiliar, they are two totally different sandwiches. I was then, to my shock, told "no, you ordered a number 9 which is a crispy chicken sandwich". Still in shock Isaid ," no, you'll recollect I did not order a combo, I ordered only a sandwich and a coke. In a nasty voice she told me to pull around. When I pulled up to the window I handed the rep the untouched and unopened sandwich whcih she took from me saying my sandwich would be right out. She had not noticed I had my receipt and my card kn my hand. At this rate I felt uneasy about the whole transaction and felt that the staff may do something to my food so I wanted a refund instead. I let her know I would like a refund. She left the window, I assume whole she staffed the manager, and returned advising me that I would have to give her my credit card number , name, and phone number so that she could hand write it down for her manager to process the refund. I exclaimed my concern about providing my credit card number for someone to write down for security purposes. She, again, left the window to consult manager Kathy. She returned to day she only needed the last 4 of the card, my first name, and phone number. Despite my curiousity abiut why they would need my phone number I gave the requested information. I was advised the refund should process today but that it may take a few days to hit my account. This was all a really unfortunate experience and disappointing because I enjoy this company's food. I think this experience is going to make me not want...

I had high hopes for Habit Burger, but my recent visit left me disappointed. They’ve moved to a self-kiosk-only ordering system, which might seem like a step forward in efficiency, but it ended up being a frustrating experience for our group of seven. What should have been a straightforward process turned into a tedious ordeal, as the kiosks took much longer than anticipated. When you're hungry and looking for a quick meal, this added time is far from ideal.

What made the experience even worse was the lack of visible staff. There were only three employees in sight, and despite the restaurant being nearly empty—just three other customers were there—it felt like no one was available to assist or keep the process moving smoothly. This setup made the dining experience feel impersonal and inefficient.

To top it off, the overall vibe of the restaurant didn’t help. The lack of energy, combined with the minimal staff presence, made it feel more like an afterthought than a place that values its customers. A dining experience is about more than just the food—it’s about how smoothly everything runs, and unfortunately, Habit Burger failed to deliver on that front.

This visit was a stark contrast to what I hoped for, and I left feeling disappointed. For a restaurant trying to set itself apart, the self-kiosk-only approach and lack of staff attention made it feel more like a chore than a treat. Unless they rethink their customer experience strategy, I don’t see myself returning anytime soon. If you’re in a hurry or with a larger group, you might want to look elsewhere for a better...

Burger King 🍔 gone that's great. To be honest I don't eat at Burger King. So now all new Burger fast food Burger joint. I think the Habit reviews tell the story. The problem is the food is never cooked as ordered. I have eaten there a few times. Both times I order well done I like my food cooked well done and hot. Both times food Is not hot and not cooked well done. The employees are nice and it could be good. It's just the orders should be cooked as ordered. That's not asking for much. To bad I will give them another chance and see what happens. Had the Veggie Burger and the Chicken Sandwich. The reviews are all complaining about the same thing. Under cooked cold food. So it's clear they need new cooks. The bottom line is it's fast food I prefer not to eat fast food and really don't. I tried the Veggie Burger and Chicken Sandwich oh well it's just another fast food Burger joint. 🍔 I think Burger King is the owner. No more fast food dumps needed. One more thing I want to mention is the Men's restroom is nasty. It needs to be cleaned at least two times per hour. The floors are very nasty and there is no reason to not stay on cleaning the Restrooms on a regular basis is a must. Poor Management all the employees need a plan of action. Can't blame the employees it the poor Management of this Burger joint. (07-27-22) I have eaten here a few more times I think it's getting better. I don't eat meat, the Veggie Burger and the Chicken Sandwich have been much better. Hopefully they will...