Popeyes Louisiana Kitchen — Restaurant in Randolph

Ordered online around noon on a weekday; saw that they have drive-thru so selected to pick up there.

The turn into the parking lot was blocked off (presumably to avoid collision with drive-thru traffic?), but there was no signs earlier to make your life easier. So either you turn way BEFORE the restaurant in hopes to get to the right lot entrance, or (per Google Maps, upon post-meal investigation) loop around till you find the correct entrance.

Since the drive-thru option has gone out the window, I parked (in the next lot hoping not to get towed) and walked into the restaurant, where 3 other people were waiting, everyone in the kitchen looked busy, with no one really managing the counter. There was no system; everybody was just standing around unsure who's next or who's been served or not.

Got to my turn after 5+ minutes, told the lady my order # with the drive-thru mishap, so I'm now picking up in person. The counter lady spoke to her supervisor, who came over with a bored face, punched in the register to generate a receipt for the lady, and walked away. Zero greetings, zero zeal for the job. The nice lady ran about, and brought out my order after 10-ish minutes, only that it wasn't mine -- the order number was misheard.

Rinse wash repeat with the bored supervisor coming over and walking away after punching out another receipt. This time my name and order was confirmed. Another 10 or so minutes later, I finally got my order.

This is AN HOUR after I had initially put in the online order, drove 25 min over, and waited 30 min to receive my food. While there, me and the other two waiting customers had literally formed a support group to keep each other from pulling our respective hair.

Got to my destination and opened the bag. Of course, one bag of fries and several dipping sauces which were supposed to be there, were missing.

All these are reasons I regret to stay "loyal" to them instead of being tempted to try Wing Stop down a couple miles instead. Maybe I...

Very new so they're still working through a lot of the kinks. Will update as it normalizes

New year, same me! That's means I'm dieting with......fried chicken. I will admit that Popeyes always hits the spot for me when I get that delicious fried chicken. It's soooo much better than KFC. I was therefore ecstatic that a location opened up so close to me in Randolph. It is directly across from the Showcase Cinemas (hmmm...sneak in a box of fried chicken for a movie?!). There is no entrance from the main road, you have to turn down the adjacent parallel streets and enter in the back. No online coupons yet, which usually provide great deals. The upfront staff and managers were all friendly and were working hard.

I decided I was just in a fried chicken mood so I got the 8pc spicy mixed, no sides. Any other time and of course I'd get some cajun fries, mac n cheese, and buttery biscuit. Sometimes you may have to wait for a batch of chicken to cook, but sides are readily packed and kept warm in their styrofoam containers. My chicken really hit the spot and was consistent with how Popeyes chicken should be. I always douse my chicken in more hot sauce cause I like to feel the burn.

Small area to the side with condiments, napkins, iced tea dispensers, and 1 Coca Cola freestyle machine, which will likely cause some backups when it's really busy. I've seen how those machines often break down and how slow people are to browse through the options...

As of 1/4/2019, can't sit in the dining area yet and only able to order to-go orders as they're still finishing it up. Seems to be nice decor though. This location also has a drive thru, although there's a generator right by the speaker at the moment so it's difficult to hear/place an order.

Overall I'll definitely be back. I hope they can get the opening kinks worked out and keep the restaurant fresh and clean - most tend to end up trashed with sticky soda and crinkled up...

Wish I could give the location something higher, because I really like Popeye's food. But the location in Randolph is absolutely terrible. Tonight marks the last time I will be back until something changes.

I went and got the coupon deal 2 can dine 6 tenders. Spicy tenders Cajun fries and the Mashed potatoes. Also ordered the 3 piece chocolate beignet.

As I was waiting for the food asked for my condiments and was told I could only get 2 and that I would have to pay to get more. Pretty ridiculous but nothing new from a fast food restaurant having a condiment tyrant.

Before I even pulled away I noticed the mashed potatoes were tossed in haphazardly and sitting on their side. I proceeded to place them the right side up. When I arrived at my destination (which was only 5 minutes away) and began to eat the Cajun fries were stone cold and tasted like they had been sitting for quite some time. The tenders had barely any warmth to them, they tasted like they had been sitting a while as well. The mashed potatoes were the high point of the meal, still being relatively warm. As I went to look for the chocolate beignet I noticed they weren't even in the bag.

So for all of these reasons above and more (this wasn't the only bad experience I've had here) I won't be back until something changes and I would advise against spending your hard...