Wendy's — Restaurant in Randolph

I know that this Wendy's has remodelled and updated the furniture, but the place was a mess. Most of the tables weren't clean, the drink station was piled with trash. Some of the drink options weren't available, and after we got our order we went straight home, which is a town minute drive. The fries were stale and cold, at least the parrot and dogs enjoyed them. I won't be going back for a long while or not at all on the weekends. New date 4/16/24 I went to the drive thru as I was too tired to cook dinner after running errands for the day. I placed my order, got to the window and a girl was dancing while another was recording it. I was given one drink when I asked for 3. I said fine since they charged me for only one. My whole order wasn't ready, so I was told to pull up and they would bring my order out. I waited 20 minutes before I got out my car and went in to see what was going on with my order. I'm sure my face showed I wasn't happy, because the girl from the window quickly said the potatoes were being made. I was also told by the manager that my order was made wrong, I took them with my added changes. So my original order was 50 piece chicken nuggets, 2 orders of Cinnabon, 3 medium strawberry lemonades, 1 large fry, a bacon cheese potato, and two sour cream and chives potatoes. What I got was 1 medium strawberry lemonade, 2 bacon cheese potatoes and a cheese potato, 2 Cinnabon and a 50 piece nuggets. Because the potatoes already had cheese poured on them, I told them to add bacon to 2 of them and just leave the cheese as is on the third since I don't eat pork. I also had to ask for my second Cinnabon before leaving. They couldn't be bothered to give me a receipt after spending $44. So I ended up going home with cold nuggets, fries, and one Cinnabon. The food was not great, my son said never order the potatoes from there again. My drink was watered down now and no one wanted it since I didn't get the 3 drinks I originally ordered and was gonna share the one. I don't know what the problem is with this Wendy's but I'm never going to this one again. I'll drive an extra 20 minutes out of town to the Stoughton Wendy's, rather than dealing with the incompetency of the staff in Randolph. Do better with your communication of your team and...

First, let me start by stating in 25 years, we have never, ever had a negative experience at this location until tonight. Our Drive through experience: The female worker with glasses, there at 11:36pm on 1/2/22 has the most unprofessional, rude, downright nasty, hostile, disrespectful, and mean disposition. Please replace her as soon as you can, as she is deterring long time patrons and bringing down the morale of the place. She is awful and impatient with her colleagues and even worse to patrons. The young male worker however, was an absolute gem! He needed help correcting our order. We wanted it medium and it was ringing in as small. Through it all, he was patient, professional, and congenial. We even chuckled about the best time to come for salads. He told me to hold on while he fixed things. After a short period of silence, the female worker comes on out of nowhere frustrated and with such a negative attitude! In response, I asked to speak to the gentleman who initially took the order. She interjected escalated with flippancy trying to repeat the order.....it was completely incorrect at that point. Perhaps something was going on inside? I asked again to speak to the gentleman who initially took the order. She refused with even more flippant words and incorrect items. I drove to the window and asked again, may I speak to the gentleman who initially took the order, and she became irate... belligerent and out of pocket-ghetto. The female worker completely usurped the male worker's authority and was at a heightened level of rude that was completely uncalled for. I told her I'm not interested in this kind of exchange with her and would like to speak to the gentleman who is much nicer than she is. I guess this made her even more angry. To avoid further escalation or improper tampering with food, I simply gave the peace sign and drove off as life is too short for this. If you all are recording there, please rewind any audio and video footage you have on this particular order and get her out of there. She is miserable, putting workers and patrons at risk with her level of unnecessary hostility, and needs not work in the field pulling antics such as these. We will be sending this same notice to the...

Overnight Manager ruined my mood.

I guess at whatever time I went there they supposed to have closed the dining room...

Me not knowing since I can't drive my big 🚛 in Drive Through.

I Parked... Opened door... Went in and used the restroom. Nobody noticed me..No biggie...

Everyone was too busy @t the Drive through..... Fine...

After... Walked to the counter to place my order.

FYI.. I drove 12 Miles to come there since nothing open around 1am...

Am Waiting.. Looking down playing with my phone..

All I hear Is yelling towards me from a Short Lady..

WHAT ARE YOU DOING IN HERE"

(WOAHHH)......

MA'AM THE DOOR IS OPEN....

I PLEADED WITH HER...

PLEASE can I atleast make an order because I can't Fit 🚛 too high for the drive through.. I Drove 12 Miles etc,etc...

Literally SHE escorted me out and locked the door behind me...

Had to buy Chips at Walgreens😓😓...

Customer service bad.. Treated me as if I was robbing the place..

Was it hard to understand circumstances....

YOU LEFT DOOR OPEN...

COMMON SENSE.. Go close the door so no one else comes in. Come back take my order whatever way use Drive-Thru register.

Then let me out and close door behind me...

You make money... & I Am happy...

COMMON SENSE....

Literally been there 1,000 times. Food not that great taste..

Wendy's in Quincy, MA got Better Taste for your Buck.....

Lost a Customer FOREVER because of Poor...