445 Lounge & Grill — Restaurant in Rapid City

We stayed at The Rushmore Inn and Suites on May 18th and 19th. Both nights we came here for dinner.

On the 18th there was a gal who waited on us. She was awesome and very friendly. It wasn’t super busy when we were there, just very relaxed and enjoyable. The food was delicious.

We enjoyed our food so much we came back and it was a lot busier. There was only one guy working. He was doing the bartending, taking food orders, bringing food, bussing tables… he was doing it all. He hustled and had a great attitude the whole time and we didn’t feel like we waiting a long time for anything either.

There were 4 of us and a 5th that stayed in the room that we were ordering for. He took our orders by memory and got everything correct. The food was even better than the night before. We were very impressed with him and the amazing job he did. I’ve seen more servers in a restaurant with less guests than he had on the 19th that weren’t even close to as efficient as this guy was and they had terrible attitudes. Give him a raise… he deserves it because he is...

Bands here are amazing. Service is usually great. The bartender working on May 29, lost my fiancé's credit card behind the bar as she was using it to pay for his drink. She said it fell somewhere behind the bar that no one could get to. She was very apologetic, assured us that they would move things around and look for it again on Sunday. We left our phone number with the bartenders. By Monday, May 31, we still had not heard from them, we called and spoke to a different bartender who again said they were going to look for it and contact us. Fast forward to Thursday, June 3 and we reach out again and leave a voicemail for the manager. The manager does not return our call. We call again over a week later and are informed they are doing a deep clean on Sunday, June 13 and will get back to us then. It is June 22, we still haven't heard from anyone at the 445 Lounge. A simple call back would be appreciated, mistakes happen but no one has made an attempt...

We were part of a group of about 20 people who went last Saturday for a get together. The upper bar was great and both servers were excellent. Website said live music every weekend which is why the place was chosen. At 9 they opened the lower bar, which was fine as we wanted more room. Shortly after they closed the upper bar. Again, not a big deal. Same servers came downstairs, and did great. There was no music. Ok, um well, I guess we will drink and mingle. 10:45 they call last call… Really? You had 25 people in the bar and more coming in. The signs on the door say 1am. The website says 1am. We get booted at 11 and while we were standing outside trying to figure out where to go next at least 5 more people walked up and were disappointed when told they closed. Rapid City businesses really need to learn to stick to their schedules. Not sure we...