Starbucks — Restaurant in Rapid City

Worst experience. After sitting in the long drive through line they messed up our order. Not the end of the world so we went inside to have it fixed. Waited in the long line inside. The cashier instantly said oh yeah so sorry I will have it remade. After remade they served it wrong again. Then when I stated it didn’t look like it normally did they just stared at me. Another barista says “I think that you didn’t add ….”. They stared at me some more. As if I was wrong. I asked for a refund. Again it wouldn’t have been the end of the world. I would have taken my refund and just not returned to this location. EXCEPT…they screamed out at me and my 10 year old daughter in the most sarcastic way to “have a great day”. The entire store then turns and looks at us. I was never rude. I never made it a big deal. You belittled me for not accepting a product that I paid for that wasn’t right. For the employees that are going to read this, in case your are wondering, we had an incredibly difficult morning as a family. I was trying to treat my daughter for the hard morning she had with her autistic brother. Sometimes it’s more about the customer and the way you treat them than the product you serve. I won’t be returning to this location and did call to speak with the company itself. It’s not always about the product. You could have...

I'm not a local, so I can't say if my experience was normal or if they just had two really bad days and I happened to be there for both. I was in the area for the weekend and had someplace to be early Sat. morning. This location was right down the street from my hotel, so it seemed simple enough to hit up real quick... lol. I went inside because I hate drive-thrus and ended up waiting a full 15 minutes for a single drink. It WAS busy, but I've been in similarly busy Sbux locations in the past (I live right near one of them) and have NEVER had service that slow, especially not for one non-complicated drink. They were friendly and my drink was fine, but I ended up late for where I was going because I didn't realize it would take as long as it did. The next morning I went again, but was in no big hurry because I was driving home and had no real timetable. Good thing - it was just as stupidly busy and slow as the day before. And again, they were friendly and the drink was fine, but the wait time was just atrocious. So, whenever I'm up this way again I may or may not go back here - depends on how much time I have to spend just...

i ordered through the app today, and when we came it was obvious they were super slammed. the drive thru line was almost out into the road, the parking lot was packed, and the inside was full of customers. the baristas were working as fast and as hard as they could. i waited in line on the inside because there was a mistake with my order (which is understandable given how busy they were). there was a lady ahead of me complaining and being rude to the baristas because her order wasn’t out yet, but it was obvious that they were so busy and were doing their best to keep up with mobile orders, drive thru, and in-person all at once. to me it is understandable if it takes longer for orders to come. i guess i am writing this review because i want the baristas and employees to know that they’re appreciated and doing a great job!! thanks for working so hard :) my coffee was delicious, and this is one of my favorite locations because the employees are so cheerful and friendly even when they’re under stress!! they...