Taco Bell — Restaurant in Rapid City

I stayed at the Baymont across the street for a few days and ate here three times through the drive-thru over three days. Every single time I asked for hot sauce, TWICE NO hot sauce of any kind in the bag -- yes, shame on me for not digging through the pile of tacos to look through it at the bottom of the bag -- but, seriously how hard is this? Additionally twice they gave me the regular tacos versus the Supreme that I had ordered (and PAID for) -- again, I guess shame on me for not digging my fingers into the tacos looking for sour cream? I was there at fairly slow times and I was the only car in the Drive-Thru so I just don't get it beyond utter laziness, pure inattention, and pretty weak managerial oversight.

Additionally, staff has no idea about what is gluten-free or not. Unsuprisingly, the cheese sauce is NOT gluten free, but definitely surprisingly that the fries themselves are also NOT gluten free. Who seasons their plain fries with wheat flour in this day and age?

Whoever is running this Taco Bell probably should be replaced or sent for retraining -- they are utterly failing to teach and monitor their staff on simple things like, yeah, you put the sauce in the bag. The ignorance on gluten-free issues I can understand (although less so in recent years) but just another strike against whoever is running this rather lame branch of a chain I typically enjoy. In the future I will make the more inconvenient drive down the street to Taco John's and see if I fare batter. I doubt I...

Almost evertime i went there they were out of beef or other major staples for a restaurant. I've waited in line for over a half hour to have them turn off the lights on me and refuse to serve me or the other 10 to 15 cars that looped around the drive thru to the street because they had "just closed". I've called and talked to management and they never seem to care. So I got tired of driving there and having to leave because they were out of food or just didn't care about the customers. Now I go to the one like 2 miles farther from my house in Box Elder. I have never been dissatisfied with that one in the 2 months since I switched to it. I just moved from out of state, and I can say that that store has put me off from ever returning. I've been a restaurant manager for the last 11 years and I would never let one of my stores run the way that they think that they can. It's sad to see a corporation as big as Taco Bell drop the ball on a store like they did this one. I just hope that corporate comes randomly so they can get the same service that everyone seems to get from this store. Its a shame, this is the only taco bell that I've been to that I have actually...

We always have a great time here but tonight was an unfortunate experience. I always order a hard shell taco with slow roasted chicken and no cheese. In the drive through, I told them that’s what I wanted, and the girl on the headset said that was a cantina, which I had never heard before, but I went with it, because I trusted her. I received a taco with only chicken, so I went through again asking for some lettuce. The woman at the window told me that’s what I ordered. She was oddly aggressive about the whole thing. They also forgot my sisters guacamole, and she was rude about that too. When we asked for guacamole, she said we had to pay, which we had. She told me I ordered my taco wrong, when I had initially attempted to order it how I wanted it, but was told I was ordering something else. We tried to be polite, but it was passive aggressive right off the bat, the whole thing was just strange. As someone who works in customer service, it gets hard sometimes when people make odd orders, but I wish they had been a little more understanding. I’m just a lactose intolerant guy who wants chicken...