Culver’s — Restaurant in Raymore

Let me tell you something, my friends. Culver’s in Raymore, Missouri? Oh-ho-ho! This restaurant was made for me. You walk in, and it’s like the Midwest said, “Hey, what if we made Heaven, but with cheese burgers and every other delicious thing on the menu. I’m not saying the food is good. I’m saying if God ever opened a fast-food franchise, this would be it. The sandwiches? The bomb diggity. And yes, I said it. I’m old. I still say “hell yeah brother” and own socks with superman on them. Deal with it. Now listen—these sandwiches aren’t just cooked, they’re crafted. It’s like each patty was gently massaged by a Midwestern grandma named Doris who whispered, “You matter,” into every slice of cheese. The buns are soft, but not soggy. Toasted like they went on vacation to Florida and came back with just the right tan. The staff? Ohhh the staff. These beautiful, smiling souls could melt the Grinch’s heart. You walk in and they greet you like you just returned from war. “Welcome to Culver’s!” they shout, and suddenly I’m like, “Yes. Yes, this is where I belong. Validate me, Sharon!” And the ice cream? No, no. That’s not ice cream. That’s ambrosia. That’s frozen silk woven by angels who used to work at Dairy Queen but upgraded. You take one bite and your taste buds stand up like “O Captain, my Captain!” It’s like your mouth won the lottery and immediately invested in happiness. Culver’s, sweet Culver’s... you’ve ruined other restaurants for me. I went to a different burger place the next day and cried into a soggy bun. I said, “Why can’t you be more like Culver’s?” and my burger just sat there... cold... ashamed of itself. Bottom line: If you haven’t been to Culver’s in Raymore, you’re not living, you’re just existing. Go. Eat. Smile. And when they hand you your food, whisper a soft “thank you” to the universe. This is what a restaurant should be. 10 out of 5 stars. Would trade a kidney to keep this location...

After having a terrible experience with a rude shift leader at the Overland Park Culver's store (see separate, detailed review there) on our oldest daughter's birthday, we went back to our vehicle and called the Raymore Culver's (farther away) and explained our situation (having 7 gluten-free kiddos and desiring to ring up "side patties" for them as part of our order...)

They expressed that they were more than happy to sell ALL the items their cash register will ring up (instead of taking it on themselves to decide what their customers are and aren't "allowed" to order, as the Overland Park store did.) Because of this assurance, we drove from Overland Park over to the Raymore store.

When we arrived, not only did they ring up our children's side patties without issue, but apologized for the hassle we experienced at the other location, AND gave my husband a free value basket ("for all your trouble!") they said. They also gave us extra drinks for our children. And it wasn't just that they gave us free stuff...their attitude was 180 degrees different than that of the other store's employees--they were SO enthusiastic and cheerful, and made us feel cared about. Wow!! Now THAT is management that knows how to turn a bad situation around. (Thank you, Maya & team, for making our first visit to the Raymore store such a great one! We'll be back!)

I will NEVER give the Overland Park Culver's store at 135th St. our business again. Rudeness to customers is never necessary (even if you truly can't accommodate their needs!) Based on our subsequent positive experience here at the Raymore Culver's, our family will be making the drive to THIS friendly Culver's...

I have been a fan of Culver's since the 90s. Hands down one of the most consistently good restaurants around.

Except this location.

I normally don't go here but was in the area for other reasons.

When I got there on 4/14 Holly was the cashier. A man ahead of me reported his burger was sour. They promised to make him a new one.

A reasonable person might expect they would immediately inspect all the ingredients that were on that burger and toss out the bad ingredient(s) before making anymore.

I should have seen the glaring red flag and left and go somewhere else.

But like a doof, I ordered a double burger as well.

It tasted...Sour? It was off.

But I thought maybe it was power of suggestion because of what happened with the other customer. It smelled fine. The sour taste wasn't overwhelming. But I regretted not taking it back and asking for my money back.

But I saw others eating their burgers and seemingly fine. Maybe it was my imagination?

That awful taste stayed with me hours after I ate. I called the store and they admitted they threw away the bad ingredient when more people complained.

It should have been an immediate concern from complaint one. Not brushed off.

And I felt brushed off too. No apologies. No asking if there was anything they could do to make it right.

I contacted Culver's twice through their website and no response each time. I reached out to their social media team on Facebook. No response.

Brushed off again.

No apologies.

Nothing offered to fix it. Or even asking if I got sick, how I was, or what I would want to make it right.

Culver's can serve rotten food and not give a single fling about how it...