Popeyes Louisiana Kitchen — Restaurant in Rayne

This has to be the worst Popeyes location in existence. Nearly all of my interactions at the drive-thru have been with a rude and/or totally dismissive employee. Almost every time I go, my order is either wrong or something is missing (or both!). There is never any verbal order confirmation or itemized receipt given, which would probably prevent wrong orders from happening.

Additionally, when I have the audacity to have received something wrong and ask for it to be corrected (or to be given the items I paid for that I did not receive), I am met with scorn and eye rolls.

If you're reading this thinking to yourself, "wow, if all that happened to me I'd stop going to that place. Why is this guy still going to this Popeyes if he hates it so much?", you're absolutely right. This past visit...

Ordered my food, was told they were out of a bunch of stuff. The service to me was ok but another customer had made an order and then was told after waiting for 15 minutes that they couldn't complete his order. Mind you this was at 7pm. Another customer walked in and I was startled cause the cashier/Manager yelled, "We're out of mild! We're out of buscuits! We're out of strips! If you want something, i hope you like spicy!" Customer: "Alright, let me get a 3 peice spicy dark." Manager: "sorry, we out of legs! We got some breast and a couple thighs but you better choose quick, got someone in the drive thru!" This place also has the smallest chicken pieces then any other location. I really feel the management is not the best here. They were out of everything 2 hours...

Went through drive through, menu is not even shown. Could not understand my order through headset and asked me to pull around… gave my order (1 chicken sandy, 1 fry, 1 biscuit) and paid. Made me pull to the side and said they would bring it out to me… 15 min later I go inside and asked for refund … wait another 5 mins just for them to charge me for the order again. I was told I was refunded for both charges but still have not seen it yet… I went back later to ask why I have not received my refund and the manager gave me nothing but attitude and talked down to me like I was dumb. I haven’t been that frustrated in a long time… I never write these kind of reviews but I know others...