Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Redding

The pizza is consistent but the price keeps going up and the customer service at my last visit was awful. I ordered online 2 adult pizzas and 2 mini make your own. When I get to the store I only find the 2 adult pizzas. The staff will not stop working on the make line to let me ask if this is my whole order they just assumed I had all my items and said I was free to go. so I stand to wait in line to talk to the girl at the register but they all start talking at once instead and inform me that even though I placed my order online 5 hours ago(plan ahead order), that won’t guarantee that I get one of the few they make each day. Which is fine but why not call and inform the customer during the 5 hours that when you pick up your pizzas we won’t have the kids pizzas? They offer to give me a medium crust that I can top myself which I decline and ask for a refund instead. One of the girls on the makeline takes my receipt and says I will get a refund in 3-5 days, I asked her if she needed my card again then and she says no. I get home and within 20 minutes a gentleman calls me back to tell me when he tried to give the refund it declined the card so I need to come back in and pay. I tell him that I wasn’t willing to come back in over $8 and he tells me I still will need to come back because my whole charge won’t go through. I tell him I will come back later to deal with it but not that night. The full amount has now cleared on my account and the refund was not issued. I don’t care about the money but I will not return to...

Not sure if I caught all the workers on a bad day. Everyone is in a bad mood. When they handed me my pizza it was wrong. I ordered a chicken garlic add spinach and mushrooms. And there was no spinach. I asked if they could add it and they took it back and started to put it on top however, spinach will burn if it’s placed on top. So I asked if they could put on underneath. The manager got mad and snapped at the workers and said to make a new one while she stormed to the back, throwing away the “messed” up pizza. After they started on the new one, they again forgot to put the spinach underneath… and the other half of the pizza was bacon and pineapple yet they started to remake it with Canadian bacon…. At this point I’m overwhelmed with having to tell them they messed up my order again because they were getting so upset they were having to remake it. I’ve never had this problem with the placer st location so maybe the managers bad attitude is rubbing off on the other workers. It wouldn’t have been a big deal but I was charged extra for it and it was on them for continuing to mess up the order. I felt bad having to say something. I will just continue to go to my normal location and not this one. I hope their day...

I think this is a good review for both Cypress and Placer location. Everytime I've ordered a half and half stuffed they never put the toppings on top to be able to tell which is which. That aside the fact online you can't add an allergy is ridiculous. I've tried to get a hold of the store manager to let them know that the Placer store laughed that they got my order incorrect and had tomatoes in it. It seems getting a call back is impossible. I'm severely allergic to tomatoes and it wasn't known until after it was cooked and they wouldn't remake it or anything. Said I could get 10% or something off my next order. Which did me no good that day. There is definitely lack of professionalism at both locations. Really...