Carl’s Jr. — Restaurant in Redlands

I was there at 6:30pm and the dining room was closed. It's frustrating but there is a labor shortage so I get it. However, it forced me to go through the drive thru which I hate. Why? I was smart enough to look in my bag to make sure I had what I ordered before driving away but I wasn't smart enough to inspect the food. Their Santa Fe chicken sandwich was delicious as always but the waffle fries were so overcooked they could be used as weapons.

In addition, what is it with using tap to pay at the drive thru and they in no way hold it out to make it easy to use? And I'm not talking about them stretching outside the window. I'm talking about extended their arm just a bit. It seems small but this is the third time the person barely held it out the window while staring above the car into space. After asking to see the screen twice to put in my pin I had to reach way out, grab the device and pulled it down to see. No worries, I didn't hurt anyone. I told her what I was doing. She allowed me but did nothing to make it any easier. I guess she finds watching traffic interesting.

I'll go back to Carl's because most fast food chains have done away with grilled chicken sandwiches, but I'll skip...

Done with this place. Changed my initial review of 4 stars to one. Been coming here several times in the past month since original review. The staff and service has gotten horrible. Last three times I have walked in the staff has ignored me at the counter for up to 5 minutes. Last time I had to ask someone if they were taking orders and was laughed at, not busy at the time at all and three of the staff were playing around back by the grill. Manager has been strangely absent from the place or at least not paying attention to what is going on. I would get it if they were busy or helping other customers in the seating area but that has not been the case yet. Water always seems to be in front of the counter with a wet floor sign every time I have visited and it seems they wait for it to evaporate instead of just mopping it up. And what the hell is always dropped and ground into the concrete at the front entrance doorway, always something disgusting there with yet another wet floor sign covering it up. Too bad they are trashing a newly renovated store, food is at least...

Bring back the personal touch! I just went through the drive thru with your automated system and it told me there were 2 for 6 fish sandwiches.. I rather have a fish sandwich from carl's over the golden arches any day! I get to the window and I'm told that the special isn't offered at that location. Nanette came to the window and said I'm sorry that special is only offered on the app. Before she could get any further I was threatening to call corporate to honor the automated special.. yes I was being extra and I was hangry..... Nanette was super patient with me and offered to help me with the app to retrieve the special. It still didn't work but I was willing to pay full price at this point because her and the team showed me kindness regardless and it made me change my attitude as well. She did help me and gave me the discount. I WILL be back because it's people like Nanette that know how to be professional and kind. She gave superior service. Thank you for putting a smile on my face after having...