Arby's — Restaurant in Redmond

Let me start off by saying that I do not leave bad reviews. (That is until this evening.) I hate to do it and I always try to put myself in the workers shoes, giving the benefit of the doubt. This one however, just really grinds my gears. It’s mostly the corporation that I am irritated with, not the employee that I dealt with, although, the employee was also incredibly rude and I feel as though she also deserves a delightful infamous shoutout. ::::”END PROLOGUE”:::: A family member of mine was having quite the craving for a meal from this establishment, this establishment, being Arby’s, of course. I had some things to finish up before I made my way towards the restaurant, but I didn’t want to miss them before they closed so I decided to Google their hours of operation. I assumed that this was a reliable source, since it has never failed me in the past. It was an hour drive for me so when I left I gave myself 2 hours to make it. The extra hour was because I hate being that person that shows up right before closing when the workers are trying to get the place cleaned up so they can get home at closing time. So I finally get there! I wait at the order board and nobody comes on. I call out and nothing… I decide to call the store and a women answered explaining that nobody came on because they had closed at 10 pm. ( it is now 10:06) and again, they are not supposed to be closing until 11pm. I then proceed to explain to the worker about the discrepancy in their google hours listed and her response was that they weren’t going to change it because they are unsure of how long the early closing will be lasting. So for however long now, people will be showing up until 11pm to a closed restaurant because it takes 10 minutes to call Google to update the time…. Make sense right? Now my issue with the women that was working is that she spoke to me as if I was stupid and I should have known they were closed. There was no apology or kindness whatsoever. She was rude and very matter of fact, “sucks to be you” attitude. I would justify her behavior if I had been being rude but I was not. I simply suggested she speak to her manager about updating the time so people don’t waste their time and gas money. After all of her rude responses I then proceeded to tell her that she could lose her poor attitude. Like what happened to customer...

Arby's used to be a great place to eat, back when you could get value for your dollar. Nowadays, not so much. I wanted to give 2 stars purely for the fries, they were hot and delicious like you get anywhere else with curly fries. I ordered the Beef'n Cheddar. The saddest looking sandwich I've ever had at Arby's. The bun was squished, adding to the deflated look. There were maybe 4 slices of beef on the sandwich. Including the bun, the sandwich was literally as wide as my two thumbs put together. My peanut butter and jelly sandwiches at home are bigger. Tasted good, but there was more bun than meat.

The other sandwich (I hadn't been to Arby's in a long time) was the Angus Three Cheese and Bacon. Bread was a little chewy. The bacon was strange, it was very overcooked but tough like jerky. I didn't realize it was bacon until I opened the sandwich because of the tough meat. There was no cheese on the sandwich, and very little sauce.

This was at 8:30 at night. There was one other car in front of me, and the wait was about 7-8 minutes. I realize that they close at 9PM, but that's never an excuse for terrible food. I've gone there one other time, during the day, before this and also did not believe that the meal was very good, but I had to post because this time was worse.

I feel like I get more value and bang for my buck at McDonald's. At least there I can get 4 McChickens for what I paid for the one beef'n cheddar, and the McChickens are each almost as filling. I eat out often, but Arby's is completely...

I went thete today to correct an order from a previous day when I ordered the 5 piece fish only to get home and given three so, I called and talked to Jessica she told me to come back this week NO PROBLEM so, I did. At that time I ordered the fish meal to replace the previous one and then a bacon Swiss schicken sandwich and a regular roast beef cheddar. Well, I guess when the guy tossed it at me in the wi dow in a stapled closed bag and didn't give me a receipt I should have known something was wrong. I get home which is outside Redmond only to find th at in the bag was 2 classic roast beef sandwich and in what was supposed to be my other was a dried out bun,chicken patty with dried cheese and bacon. There was no Lettuce, tomatoes or mayo NOTHING I didn't get a receipt in either bag so, nit sure what I paid for !!!!!! Tried calling but, can't get through because everyone is busy but, I am not sure what they are doing because obviously they aren't doing orders. Done...