Bay Club Redwood Shores — Restaurant in Redwood City

I've been a Bay Club Redwood Shores member for over ten years. I used to consider the gym high-end and exclusive and I recommended it to friends and colleagues. However, recently it embarked upon a scammy new pricing structure where you can either pay what I call the suckers-price directly (prohibitively expensive membership fee), or you can resign yourself to suffer the indignity of either having to recruit family, friends, relatives and neighbors to align into some kind of Amway-style monthly fee they try to benignly call 'group' or 'shared' membership, where you have to collaborate and negotiate with your 'group' to pay a single fee per month. Alternatively you can try to band together with a group of strangers to pay the nebulous monthly fee, which naturally exposes you to people who fail to pay or want to drop membership for a period and all other manner of hassles and friction. Everyone I know pays a different fee. Imagine if you had to band together with strangers to pay your electricity bill, or your streaming subscriptions - so much uncivilized nonsense. Meanwhile they try to masquerade as an exclusive high-end gym?

They raised prices four times in two years and when I emailed them on the latest increase to ask what it was, they never responded - they never disclosed the increase (a friend who also complained said they told him they disclosed it on the tail end of one of they promotional videos); so unprofessional.

The key other gripe I have is that they never ever ask for feedback from their members. I go to a wine-tasting and I get an email the next day asking for feedback and allowing the business to track their Net Promoter Score (NPS), yet I've spent $30k at the Bay Club and they never ask for feedback - it's likely that they would be too embarrassed to collect the results.

If you do point out concerns, they deflect blame, never addressing your...

If I could I’d give them 0 star. This review is overdue. I’ve been wanting to write this but today I got encouraged to finally do it as I got to know a friend of mine had the same experience. I felt ashamed because I told her to come to this place so our kids can come together as well.

Be aware: They have no limit for people in the pools so there might have 100s in each pool at the time. Sometimes they give private classes during busy days/hours and the instructor keep asking us to keep away from half of the pool reserved for private lessons. And the other half is packed. Club is always over crowded specially during summer and they are always short in towels during this time. You will always see dirt in the water and they never clean as they supposed to based on how busy the place can get.

Nevertheless, they are bunch of cheaters. When Paul Yapp gave us the intro, he HE SAID: you can cancel membership at anytime. We emailed and called him for canceling our membership but got ignored. they charged us for extra 2 months. We kept emailing and calling and they were dismissive. I thought it happened only to us. But today I was talking to my friend and same thing happened to her. So please be aware of their scam. Another thing, My husband had an accident, and slipped while he stepped inside one of the pools. The shallow pool, where there used to be a slide, the floor of this pool was green, dirty, slippery, so that’s why he slipped and fell on his back, almost hitting his head. All the did was asking us where he fell not even saying sorry! They barely clean the pool floor so be aware of that too. It’s such a shame they charge people so high and...

Very disappointed with the management and ownership of the club. I've been a member for many years and it's very sad to see how awful the entire facility has become. There are ants and rats in the kitchens and locker rooms. They continue to increase costs everywhere, including our member dues without updating anything in the club. Where is our money going and being spent? Looking in the staff parking lot It appears to be going into the pockets of the higher ups while members are left to deal with a club that is failing and falling apart more and more every day. No oversight of housekeeping so one day you might have a towel and other days you have to beg for one. Showers and locker rooms are filthy, hardly any cleaning done throughout the day by the housekeeping staff other than Maria. And to top it off the customer service, especially in the evening and from Neil Lloyd is appalling. It's become a very militant operation just checking in when going in the afternoon/evening .I highly recommend saving your money and joining a club where member experience and doing the right thing are present and a priority of the club. At this location and company, that is the farthest from the truth. Very sad what's happened to this place and bay club company as a whole.

And couldn't agree more with Daren regarding childcare. Several of my girlfriends have these same issues but nothing is being done about it like everything else wrong at the club. Matthew Stevens you should be cleaning house both literally and...