P.F. Chang's — Restaurant in Reno

When we lived in the CA Bay Area we used to enjoy the Walnut Creek location. This was our first visit to the Reno restaurant. Driving up the first thing you see are weeds growing in their landscaping. To me that’s a sign they don’t care about their restaurant. Based on what happened next, that sign was true. We had a reservation. We told if we wanted a booth we would have to wait 10 minutes for them to clean one. This is at 5:15 and they were not busy yet. We said a table would be fine. The table they sat us at a big spot on it and was sticky. It took the waitress 10 minutes to come to our table. She did apologize and said she didn’t realize she was our waitress. She did get a towel and clean the table. There was a cardboard flyer advertising 8.99 Mai tais. More on that later. We ordered the 3 piece dinners with some upgrades. The lettuce wraps came out and were delicious. The soup came out minutes later. Ok we can do both. Not a big deal. Well just a couple of minutes later, she plops the main courses down. Now we have everything on the table at once. So much for a leisurely meal! By the time we got to eating the main course they were warm at best. They were also very bland. The waitress never cleared any of the dishes so we were moving things around all dinner. She did ask if wanted dessert as she had the check in her hand! The check was totally wrong. She charged us for every dish plus the upgrades. She tried tell us that it was correct. I asked to see a menu so I could check it. She then went to her manager who then came back with a new check, 20$ less. He said she didn’t did not put it in correctly. We then noticed the price of the drinks were more than on the card. He said that didn’t start till next week. We looked at the card and there was no date. He said that management wanted them out on the table. I wonder how many customers order the dinners and get charged wrong and don’t notice. The misleading cards are just wrong. We...

This review applies solely to the catering food/services provided.

The Good: The setup was fantastic. The disposable chaffing dishes, frames, sternos, and even a lighter made it so easy to serve everyone and keep things warm. There were plenty of good quality serving spoons and tongs. There were extra aluminum pans. The plates and utensils were good quality. White Rice: Fluffy and not overly sticky. Brown Rice: Well cooked and good quality rice.

Just OK: Beef Broccoli: Tender bites of beef and broccoli had a nice bite - wasn't mushy. Bland flavor that approximated the expected flavor. Chicken Pad Thai: Flavor and preparation as expected. No more no less. Vegetable Lo Mein: Probably had the best flavor of all the dishes. The noodles were well cooked. The vegetables seemingly came from frozen. The ratio of noodles to vegatables was 50:50. Would have preferred more noodles.

The Bad: Orange Chicken: Extremely thick breading around morsels of white chicken. It was impressive how lacking the orange flavor was. The sauce was orange colored, but not orange flavored at all. Pork Fried Rice: Did not taste like fried rice. Dry and bland. The pork chunks were dry as well. Edible when doused in soy sauce. Mongolian Beef: The sauce had a decently rich and garlicky flavor. The beef was over cooked/dry and the sauce couldn't make up for it. The scallion stems were limp from being overcooked and mealy.

When the best entrees were the rice, you done messed up. Good rice isn't the bar for a Chinese restaurant. This wasn't even decent Chinese food. We paid $550 to serve 14 people. There was more than enough food and leftovers..........because we mostly didn't enjoy it and didn't eat it. Would not recommend...

We've been going to this PF Chang's since it opened. It's always been a nice place to have a relaxed, casual meal. We went last night for our anniversary dinner. We love to cook at home and we eat very well but wanted to have someone else do the work so we could just enjoy ourselves. Our server, Ryan was very efficient. Too efficient. He brought our appetizers before our drinks and when we complained saying he was too fast and we wanted to take our time he got angry. He was so obviously pissed off at us that we would probably have left without entrees anyway, however the complete lack of quality and taste in the food sealed that deal.

Apparently they dumped the green beans straight out of the bag into the batter because we had stems and big strings in almost every green bean we ate. Also, someone should tell them that salt really isn't a four letter word. Use some in the batter! Maybe some other seasoning as well. The Crab Wontons were nothing like they used to be. Again so bland they weren't work taking in the calories for.

Training, training, training. The servers should be made to understand that most people want to relax and enjoy their food. If we wanted Fast Food we would have gone to Mickey D's. Next, there is a concept called food prep. Wash and string the green beans for pity's sake. Also, try seasoning the food. It should taste like good P.F. Chang's food, not the food in a hospital cardio wing. Needless to say, we won't be returning to Chang's.

BTW Ryan, we typically tip 30%. The 20% we left you was a really...