Teriyaki Madness — Restaurant in Reno

Got Delivery. Never have high expectations for these Fast Food Teriyaki joints but it has a high score on Uber Eats so decided to give it a try. Got two of the 2-protein bowls. One chicken breast and tofu teriyaki the other chicken and beef or excuse me, chicken and STEAK.

Chicken breast was way overcooked and dry as hell. (I guess the philosophy is better to overcook instead of juicy at the risk of looking undercooked?) The beef, I mean "steak," was low-quality, sliced super thin, oversaturated with sauce, and also overcooked but will definitely give you your sugar & salt fix. And of course if you need more Teriyaki Heroin, the highly touted free sauce can be dumped all over your meal so it doesn't really matter if the food underneath is that good or not.

Amount of chicken and beef was average at best. They didn't skimp on the tofu. Veggies were overcooked and 80% cabbage, one piece of broccoli and 2 or 3 slivers of carrots. You need to pay $2+ extra for all brocolli and I guess carrots must be really expensive. LOL.

At $16+ a bowl, you're way better off getting a burrito bowl at a place like Chiplotle or Qdoba getting a tastier, healthier meal for less money. If you're a Teriyaki addict then dining in and taking advantage of any lunch special if they have one may get you a better experience I'm guessing.

3 stars = just "OK" for a $16 bowl. They're capitalizing I think on the fact there's not a lot of other Teriyaki Pushers to compete with...

Truly some of the worst customer service I've ever received, clearly the attitude and lack of tact trickles down from management. I'm not usually one to write poor reviews but I couldn't allow this behavior to go unmentioned. Not to mention that the food has gone down in quality and up in price. I'd advise to eat elsewhere. We've been ordering meals for pick up over the phone from this location for years. Today we were met with irritation from the woman on the phone for asking such a thing, as if it were a major inconvenience. There's a way to direct the conversation with a customer and it does not involve a condescending tone. Regardless of the employee possibly having a bad day, it should not be deflected to the ears of a patron. Some people prefer to not use the app! It's not the end of the world, kindness and patience go a long way. My friend was hung up on, and I was left on hold for almost 8 minutes before she picked the phone back up and hung up on me as well after a brief conversation charged with a nasty attitude. There was no remorse or apology from her or the manager when I expressed my concerns. I hope they learn how to train their employees soon because until then, they will be losing a lot of business. What a shame. To quote the employee in question before she hung up on my friend, "have a...

We drive from Carson to visit this location because the first couple of times they were spot on... everything cooked evenly, tasted good and was overall a very good experience.

Tonight we decided we'd eat here again because we were going to see a movie. Now the staff didn't look like they wanted to be at work in the first place, second we had to repeat what we wanted multiple times due to not listening to what we said and the food we ordered was super disappointing.

We order the two protein bowls my husband did the chicken teriyaki and chicken katsu... both way over cooked to the point of the chicken having been cooked so much it was a totally different type of material...

I got the teriyaki salmon and orange chicken with white rice.... my rice was over saturated with water, my orange chicken was a servicing a tablespoon and all hard crunchy pieces and my salmon had the humidity of the Sahara desert.

We LOVE the crab Rangoons.... they're my favorite and even those some how decided that sitting in the fryer for longer was good for their complexion... which wasn't good.

I don't think we will be coming back which is super...