Pottery Barn — Local services in Reno

I hardly ever post reviews, but I really felt the need to post this. It’s beautiful store, however the associates working (2 at checkout and 2 on floor I believe) made me feel so unwelcome while I was shopping.

Not a single “hello” or “welcome” as I walked into the store. The two at the checkout saw me walk in, and they just stared at me, not even smiling to gesture any acknowledgment of my presence. Okay sure, that happens sometimes I suppose. Then I pass two more associates in the store, and once again no acknowledgment of my presence. It was almost as if they were trying to avoid talking to me? I did finally ask about bedding to one of the associates and she was very nice to me once I started talking to her. I didn’t get her name unfortunately. As I was leaving the store, I asked the two at the front if Pottery Barn does ship to store since I am not always at my cabin and felt it would be safer to pick it up in the store than letting it sit outside potentially. When I asked that, they both sat there for a few seconds without saying anything, giving me a not-so-friendly look. I imagine they were waiting for the other to say something. I get a response “Well, yeah it depends on what the item is..” with a condescending tone. Then I walk out, and the second I walk out the doors, those two - who had not even the slightest smile on their face while I was in there - began laughing loudly and just so happen to be looking at me through the glass.

I know this seems a little absurd, and maybe even a stretch about them potentially laughing “at me”, however, I truly felt very unwelcome in the store as a whole. It made me feel very weird on my drive home, and here I am a few days later making this post. I don’t know if it was because I am a young male - not quite the normal Pottery Barn clientele - ‘so why try helping me if I probably won’t buy anything’? I have not felt this unwelcome in any store before, so I felt the need to share this experience because it was very unusual for me.

I’m sure they’re all nice people, but hopefully they’ll read this and reconsider the way they treat/approach customers. They were not directly ‘mean’ to me, but gave off condescending and impolite mannerisms, which made me feel very uncomfortable. I worked retail for several years and know this is not how you retain customers.

Thank you for taking the time to read this, I hope they will at least reconsider the way they present themselves...

I recently had the misfortune of placing multiple orders with Pottery Barn, and I am utterly disappointed with their lackluster customer service. My overall experience with this company has been nothing short of frustrating and time-consuming.

First and foremost, the recurring issue I faced was their constant reliance on promising an “email response.” Every time I reached out to inquire about the status of my orders, I was met with the same vague response, claiming they were awaiting an email update. This lack of proactive communication and transparency left me feeling abandoned and neglected as a customer.

To exacerbate matters, none of my orders arrived smoothly. Instead of receiving my items as expected, I found myself constantly having to follow up with Pottery Barn just to find out where my purchases were. It seemed as though they were incapable of efficiently tracking orders or providing accurate delivery information. This lack of organization and attention to detail is unacceptable for a company of Pottery Barn’s stature.

Moreover, their customer service representatives consistently passed the buck, constantly shifting the responsibility and providing no resolution. Instead of taking ownership of the issues, I was always being handed off from one person to another, leading to a fragmented and frustrating experience. It felt like I was trapped in a never-ending loop of unfulfilled promises and false assurances.

The final straw came when I waited an exasperating seven months for bar stools that never arrived. Despite my persistent efforts to seek updates, the only resolution I was left with was to cancel the order altogether. This not only wasted my time but also highlighted Pottery Barn’s complete inability to fulfill its promises and deliver on its commitments.

In conclusion, I cannot stress enough how deeply disappointed I am with Pottery Barn’s customer service. Their consistent reliance on empty email responses, coupled with their inability to handle orders smoothly, has left me frustrated and disillusioned. It is clear that the company prioritizes profit over customer satisfaction, and I would strongly advise against doing business with them. Save yourself the hassle and seek out a more reliable and customer-oriented...

"I stopped into the store today, very beautiful furniture! I was with my cousin when an older woman with black hair came over and asked us if we worked which seemed like a weird question but both my cousin and I proudly said yes some volunteer work as well as apprenticing at unr she then continued to be very very rude to my cousin and I even after we appologized for sitting on her couch I tried to explain to her that we where just trying out their couches and we where not "ruffling or ruining" anything. She then persisted in kicking us out. Even after I apologized more than 3 times. Would not recommend coming here. Very, very rude and judge mental staff. And while we were leaving, she told her friend that she didn't need "nasty teenagers" all over the stuff. So!! Don't recommend it! This is the review my granddaughter had of your store. We are new to the area as we just bought our first home in South Lake. Your store was recommended to us from our new neighbor as your design crew did his entire house. The treatment you showed to the children of our family will not go unnoticed . We wish you luck in your business endeavors but will certainly be taking our business elsewhere as will our family and friends. Judging by your previous reviews, you are aware of the problem and suggest...