Wendy's — Restaurant in Reno

Got some food. Started driving home while eating. Felt something on the burger. Turned the light on and it was mold all on the bread..the straight whit powder looking stuff. Super disgusting but it happens so I drive back through the drive thru to tell her a refund. They tell me the mangers not there so they can’t process it and to comeback later to get something different I tell them I just want a refund.

They refuse even after seeing the bun was moldy, they tell me too much was eatin. It was dark so I didn’t notice the powder stuff right away so I took a few bites.. she (Maria) tells me she can’t do a refund so I told her that’s against your guys’ policy. She cared less and said she cldnt.

After refusing to pull to the side she says she’ll call the police so I told her go ahead because I know I wasn’t in the wrong at all. The worst part was they sent a guy outside to take pics of my plates and while doing that multiple Wendy’s employees came to the window to see what the hold up was and I thought they would step into correct but they just looked and talked.

It’s super messed up I got served bad food and got the police called on me while being laughed at. This happened on 5/17/22 at around 10:20-10:35ish. These people don’t represent the brand in anyway that reflects the values the company aims for. I feel sick and will be going back with my receipt during the day and asking for their market managers info..not confident and not sure if I record or not but this is such a bad experience to have it doesn’t sit well and can’t help but feel for other customers that chose that Wendy’s and got...

Having just read the article, "Which are the 10 best fast food restaurants using the healthiest food items?" Wendy's was rated Number One! Hey, so off to check it out... Entering with my friend, we noticed 4 to 5 cars headed for their drive through. Once inside we were greeted with cool, fresh air and a short line, of one, to order. Well lit & mainly empty as it was mid afternoon we could see that the entire restaurant was shiny clean from floors to windows.

The waitress quickly took our orders which totaled just under $12 for mid range hamburgers, lg. & sm. fries & a lg. Coke. There was a large array of cold drinks to choose from. I always did like that one fills little cups with Ketchup instead of those little foil packs. One seats theirselves at any table available & I really liked eating indoors in a clean air conditioned establishment for a change.

This Wendy's on Kietzke Avenue is easy to access & the drive through & parking are straight ahead. I can imagine lunch hours as being pretty busy...

And since I am always forgetting to take photos, I'll close by saying, "I had the healthiest fast food available at a really good price 👍!"

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Let me start with saying I drive for a living and I love Wendy's but I'm about to be that person complaining about fast food online. I just had to throw away a lunch I paid over $20 for becuase the order was wrong and I dont have time to go back. Look I get it, it's a fast paced job in a hot and uncomfortable environment where your paid close to nothing but the employees here are just horrendous. They're beyond rude and can hardly speak English so they almost always mess up the orders. At least on three separate consecutive visits for me. They get upset when you ask them to fix their mistakes and the place is just filthy like every time I go in. Corporate offices need to get involved and check in on this location. It sucks because this location is right next to my dispatch center and it would be perfect to grab a bite when in a hurry but as things are now I won't be...