Wendy's — Restaurant in Reno

I don't know what has happened with Wendy's, but it seems they decided to become elite all of a sudden, within the last year or so. Their burgers and fries are consistently hot and fresh when I go and I've been pleasantly surprised by their salads. I may be new to the salad game and not disappointed at all. Filling, fresh with good combinations. Not to mention, affordable in this overly expensive world!

08/28/24: Whomever was in the kitchen tonight was literally "doing their job." I went for a salad as it was late and I wanted something light, yet filling and affordable. I mean, whomever was making the salads tonight, thank you. This salad was delicious and I am not exaggerating. The chicken was tender, hot, and juicy, the bacon as well. One would think because it's late in the evening, it would be some already prepared salad waiting in the fridge. Nope...the lettuce was fresh, no old sprigs and it was abundant. You can twll personal touch versus pre-prep. I appreciate the thoughtfulness behind this salad. Truly. It was like they were assuring it was a dinner portion and it far exceeded any expectation. While the salads are generally good, this one was FIRE!! Thank you to whomever for taking your work seriously and offering a wonderful product and...

Messed up my Door dash order I delivered to a customer by leaving an item out. Customer reprimanded me and Door dash backed me up. Wendy's needs to improve their service. They also need to brush up on their friendliness to delivery drivers. I decided to revise my review due to the repeated service I get from one employee in particular I’m a five star delivery driver. Who does his very best to please the customers that he serves which your restaurant that I pick up from benefits from sales and profits as a result, I’m a five star delivery driver. I get one star service so that’s what you get Wendy’s! You get what you give. Today 10/31/2024 at 1:50PM. Same treatment from the female employee I previously mentioned. I do not accept her attitude. It’s unfortunate because I’ve dealt with other employees there, including the manager of the store and they treat me kindly respectfully and professionally, but being in the food service delivery in customer service specifically I’ve learned that it only takes one to taint your rating and it’s happened to me before by no fault my own, but it’s all The reality of customer satisfaction and if a customer is not satisfied for any reason, it will affect your rating and...

I usually order through Door Dash. Most of the time my order is right on point. They must have hired a new cook. This new cook doesn't follow directions very well. I ordered a Dave's Double with bacon Jam,tomatoes,lettuce, sweet onion,added bacon, no ketchup and Asiago Cheese I expect to get my order correct. Instead my burger came with tomatoes,Asiago Cheese that's it. Then Missing from my order was my 🥔 potatoe with bacon n cheddar cheese n chives. The new cook needs to be fired or whoever is handling the Door Dash orders needs to go. A few months ago they got all the orders correct. It's quite obvious they hired someone new this person doesn't care if they get orders right. They have no care in the world or they can't read or speak English. Very disappointed. I really hope the manager or owner reads this. Reevaluate their staff on whom they hired. They are getting orders wrong. I forgot to mention also when they mess up a Door Dash Order they seem to stop taking Door Dash Orders like they disable the system on their end so they don't have to take Door Dash Orders anymore. It's kind of funny how that works. It's like they know...