A&W Restaurant — Restaurant in Renton

I’m 8 months pregnant and have been craving root beer, so I purchased the $10 A&W mug for unlimited refills. I’ve also used valid coupons for free small root beer floats that were advertised right on the store window. Unfortunately, one employee (Louise) has repeatedly shamed me for using these promotions, making comments that I “drink too much root beer” and that I’m “making the company go broke.”

His remarks were embarrassing and humiliating, especially as a pregnant woman just trying to enjoy a simple treat. When I told him his “joke” wasn’t funny, he became defensive and later refused to let me get my refill in a plastic cup—something other staff had always allowed. When I went in to speak with the co-manager (refused to give her name), she brushed it off and refused to share any contact for higher management.

I left feeling humiliated, uncomfortable, and completely unwelcome at a place I had genuinely enjoyed visiting. I hope corporate looks into this and ensures customers—especially expectant mothers—are treated with kindness...

I've been to this location a number of times in the past couple of months and overall it's alright. Definitely nothing special but it's also not horrible. Generally when I stop in at this location I'll get a cheese burger, cheese curds and a drink which is approximately $12. I'd say that for my selections the price is pretty normal. The food tastes wonderful most of the time but I've had a number of times that you can tell the burger was just thrown together. All I ask is for a little bit of care when assembling my meal. Additionally, the customer service isn't the greatest. There's been a number of times where I've been in the drive-thru, pull around to pay and the person at the window won't say anything to me. They have no problem talking to the other employees but they won't say anything to me. Honestly, the only reason I still go to this location is that it's a bit...

First time visit, and probably the only time I will ever stop at this location. Ordered double cheeseburger combo and Coney cheese dog. Burger was barely wrapped with elements of the sandwich fully exposed. Burger was okay, toppings were relatively fresh, meat tasted okay, but the cheese was nasty. Coney dog had so much cheese goo on it that it was nearly inedible. Fortunately, they provided an entire bin of napkins, otherwise I would be covered from head to toe with the goo. A&W RB from a bottle tastes better than what came out of the fountain.

The restaurant was totally dead, no one in the drive-thru, no one in the parking lot, and they still managed to screw up the order. Ordered the double cheeseburger combo, but they forgot the fries. A thousand packets of ketchup, but they forgot the fries. Not sure how one manages that considering how dead the...