Baskin-Robbins — Restaurant in Renton

This location has a sign that says they are strictly enforcing a "NO MASK NO SERVICE" policy. Awesome, we thought. We went in yesterday and watched while an older guest and two young children (school aged) were in with NO mask. Okay, maybe they have a health condition, no big deal to us. But they were not offered a mask nor did the business ask them to wait outside and bring them their order.

When it was our turn, the person behind the counter handed us the wrong order (wrong flavor). We gave it back to her and she dumped it back into the container and filled the cone with the right flavor. We were wearing masks, but how do we know this didn't happen with a customer not wearing a mask, obviously breathing onto the ice cream as they hand it back and then having the staff just dump it back into the container. Now the no mask thing we witnessed earlier WAS a big deal to us. We paid for our ice cream, but ended up throwing it out.

Just a heads up to other customers so you can access your own level of risk with this store. Under normal circumstances we like this location. We were just turned off by the hypocrisy of the sign. "Added safety measures" only works when you follow/enforce it 100%

Baskin-Robbins Management - Either enforce your mask policy and max capacity or don't have it posted. Just don't be a hypocrite about it. Customers should be advised that when the store is busy the safety risk could be higher (as we witnessed) guidelines and "policy" may be...

Baskin-Robbins, I don't know what type of hiring process you have, however, I recommend it be reviewed at this location. Also, I recommend a review and re-training of your employees (at this location) etiquette and understanding of what closing times, and "clean-up" tasks include, and when they are meant to be done...after closing or half of the "team" clean the other help remaining customers UNTIL closing time, not closing prior to. Tonight, I walked into the store at 946pm with a 10pm close. Generally, at a restaurant I wouldn't do this out of customer etiquette, however, it's a scoop or two of ice cream. I was immediately turned away, I said, 10 minutes early? The employee said yes, we have lots of clean up to do. With time remaining until close and realizing their were two employees, I felt this was very, very poor customer service and also shows the lack and time management, customer service, understanding what tasks need to be done and when. To me, closing means after your posted time, you lock the door or at, you help the remaining customers and then continue to clean up and get out of their for the night. Moral of the story, I did not get ice cream. I am blown away by the immaturity and lack of respect and care for customers at this location, reading other reviews, others have had similar experience. Get it together Baskin-Robins, who you hire represents your name and right now, it's...

Would give 0 stars if I could.

I got accosted by another customer at this store because I called her out when she tried to cut in line and apparently the cashier said 'she is a regular'. I'm sorry but shouldn't you ban people like this from frequenting your store if they harass customers and have no sense of decency to be in public? Every time that ragged lady walked around and by, she would make snide comments to me and only me (there were 5 others in the store). Felt very unsafe but I was so annoyed that no one stood up with/for me so I called her out every single time. Really disappointed that the staff didn't do anything or say anything to her. There are other ice cream shops so I won't be back. Maybe the nut job can continue to get her chocolate pint and keep...