McLendon Hardware — Local services in Renton

Maybe we should call the store McGrinch not Mclendon.

Employees are not very friendly, rude and don't know any knowledge of what they are selling in the Garden area, some are not price tag, some are mis-price, some plants are exactly the same, but has different price tags and some does not have tags or barcodes at all. I remember one time, I asked the staff from the garden counter about the Coffee plant. I asked her that would this grow into a tree and bare fruits? She happily replied, "I don't know" it's a Coffee plant so I suppose. Well, thanks for your product knowledge!

Garden section cashiers are always rude except the Younger caucasian cashier that is always on the right side as you face them, sorry some does not have a name tag.

I was about to pay all of my purchases and one of the items price is not correct, so I told her that I can show you all of this same item on the shelf and the price tag. She said she cannot help me, so I took back all my items and went to the Garden counter to ask for help, I was told that the items was in the wrong spot. Really!! all of those about a dozen of the same exact item on the shelf with the price tag? End up not getting it. So I went to the front cashiers since the cashier in the garden area cannot help me. While I was second in the line to pay my items, the cashier respectfully told me that the other cashier could also help me (Thank you for that) But while I walked pass by that other register to go pay for my items to the first register, I did not see any second person cashier present in her register 🤷‍♂️. So that was I was told that the other cashier could help me too. Hello second cashier! if you would at least let your presence known 🙋‍♀️ by asking the customers if you could help them!

So I went in to her register, No greetings of whatsoever, all I heard is "your total is $$". Then I told her that the plant was only $4.99 but I saw that there was $5.99 (well yeah I know it's only a dollar that I shouldn't dispute right? But with all of this bs) she replied that's what it register. So one by one I've shown her the price tags and I was told it was mis-price and rolled her eyes and corrected the price 😒 Very Nice. That's one thing I do when shopping, pay attention to the cash register to see if the price are correct on the item your buying.

I mean the money I spent buying stuff from the Renton Branch, all you get are these B.S. Common Mclendon hire a little energetic employees that have an energy to help your customers, store always seems dead as soon as you walked in the store, no employees to greet you or to ask and if there is, rudeness you will get. I must admit that your Plants and tools are more selections and others don't carry. But your prices are not competitive and a bit higher than Ace Hardware, Lowes, Home Depot or Walmart and I think will not come back to your store since all these experiences I received as a come back Customer? Will be happy to share with our...

I've been shopping at the Renton location for 10+ years. Love the fabulous healthy plants, and selection of ceramic flower pots. I've used curbside pickup for dirt, mulch and cement blocks. I've even had a screen door rescreened. The personnel has been helpful for finding items I need. But recently I had an issue in one of the departments regarding signage posting a 50% discount. I actually went up to an employee to verify the price and he confirmed. I placed the large item in my cart and continued shopping. When I went to check out the sale item did not ring up at the 50% discount. I said there is signage for the discount and I even confirmed with an employee. The checkout gal made a call to the department and said, "NO the item is not on sale". I decided to head back to the department to double check the signs and talk to them. When I arrived two employees were present. Clearly the gal with the attitude was the department head and said my item was not on sale. I walked over to where the signage was and she told me she took the signage down, it was not on sale. The other employee who I had spoke to earlier said he was sorry. To make a long story short I could tell he felt bad and clearly was visibly upset. I told him it's not your fault I'm sure you were following the departments requests. At this point the gal could have and should have said she was sorry for the mistake and confusion. BUT NO.... she proceeded to say it wasn't her fault and the department would loose money...blah blah blah. She had a major attitude happening. I decided not to fight it and asked if they could take the large item out of my cart. The gal refused to move but the young man did remove the item and put it back on the shelf. I turned to leave and the gal said ONE MORE COMMENT TO ME!! I turned and looked at her and said, "please call your manager". We waited in silence. The manager, Bobby arrived and he immediately was reading the situation before either one of us spoke. I proceeded to tell him about the signage and was interrupted once by the gal but a look from the manger and my hand being raised stopped her from speaking. Bobby handled the situation professionally and quickly. I was pleased with the out come. I thanked him and shook his hand. I was impressed. My only advise, promote the young man and put the gal back in customer service training. I will gladly continue to spend my money at McLendon's Hardware store. I will continue to purchase and rave about your...

Update:

Hoping to just get some hand pruners but for some reason the ones I wanted were in lock down. Oddly there were others not locked up that cost way more. So why? Especially if you have no one available to help you get them out of purgatory for me to be able to purchase. Every time I come here, I hope that it will get better. It is hit and miss and mostly miss. So now I had to head over to Home Depot. I bet they don’t have $30 pruners in lock down. I get it I hate theft too. Have more help in these areas then to help people or just keep them open so people can buy. It is frustrating and time wasting. Not worth it.

Old review:

This place used to be great and worth the extra price, however the last several times it seems like a different store. For instance, I came get to get a gallon of paint. The sign at the paint counter said, “back in one hour.” So I thought, an hour from when? Are they coming back in 60, 42, 15, or 2 minutes? I saw a woman talking with the security guard behind the counter. I wanted to ask her how long the actual wait was going to be since I don’t know when that sign was put up, but she didn’t acknowledge my existence after a solid couple minutes. So the sign said, “need immediate assistance? Go to customer service.” So I leave as I didn’t want to interrupt her break and chat to ask the question.

I go to customer service and say I wanted to find out when the paint service are was going to be back open. “Oh yea she’s on break, did you want me to call her?” I said “ well I came here for paint and I guess I need to find out when she’s back.” She said “ I can get her if you want. “ I said I don’t want to interrupt but I came here for paint. Should I come back.” Soooo

So she calls her back. Sounded like she was done with lunch (or not) who knows. But now she’s acknowledging my existence and offers to mix paint for me. Shes pleasant and attempts to help.

Turns out they don’t have the base needed for the color in stock. So I didn’t get paint after all that.

Be back at (specific time) vs be back in a an hour (which one would help your customer that didn’tsee you leave for lunch more?

If someone’s asking for the paint department and the sign in the paint dept says to go to customer service for assistance, don’t ask me if I should call her from lunch or break. It should be assumed that in need assistance. Of course I need assistance. Either say you can’t help me or find someone who can.

Keep items in stock. It was a...