Taco Bell — Restaurant in Renton

I have a mix of emotions over my experience at this location today. I placed my order at the drive up, 4 items total, 2 burritos and 2 chalupas. I paid $24 and left, I had other stops to make before arriving home. Once home I was handing out food to my children who had asked for Taco Bell to begin with and saw that I was missing a chalupa. I called expecting to be able to explain the situation and come to a solution. I called repeatedly for over 15 minutes before the phone was finally answered, the person said he'd get a manager and then I heard someone say in Spanish, tell her there's nothing we can do, and then I was hung up on. I called back , again and again until they answered, this time I was rudely greeted by a young man who told me no manager was on site and then put me on hold. I drove from my home near Rainier Beach back to Renton Taco Bell , listening to their hold music the whole time. I walked in and stood at the counter, no one greeted me, eventually the drive thru employee came to the counter to see what I needed despite 3 other employees simply staring at me . I feel like they threw him to the wolves so to say. He was the only considerate person there. They gave me my missing item and offered me free tacos which I didn't want. I explained that I only wanted what I paid for that I was missing. They made it right but could have made me feel better about their mistake by improving their customer service. I won't go back to...

We went through the drive-thru I got a box of tacos have crunching apps up screams all beef she kept saying chicken all country what is the drink to raspberry and a strawberry cheese is mine the speaker there in the Drive-Thru is really bad received the order before I pulled up to the middle it was Greg between leaving the speaker and getting to the window she deleted one of the drinks instead of just deleting the line which we didn't want to I need to work on getting their speaker fix them and hardly understand them they obviously couldn't understand getting older completely backward incorrect and deleting what would you don't want to delete it so Batman is Doug set speaker box out there and Toby ask restaurant sauce and insects there's 12 tacos in a box not enough but with no lawyer in the next parking lot right next door two stalls from their driveway drive-thru play River City that have people, asking for cigarettes as compared to $3 I go three weeks out of a month with no money I have no money to spare two people walking around town I just don't and top it off he goes back to where he was against the building he's got people coming up to him he's selling drugs why is he coming to me for money but the food was fine is it that speaker really needs to get fixed probably won't be going back as I live in North Bend I don't go down...

The “manager” at this location said, to me a customer, and I quote, “I hope you die.” Wow… this location doesn’t even deserve one star. For context, I am a nineteen year old college girl who looks very young. My girlfriend and I placed a mobile order and received an email confirmation as well as the in app order. When we got to the drive thru, the woman said they didn’t have the order and we asked if they could help us at the window. There was a man working there when we rolled up, about 30-50 years of age, of hispanic/latino descent, who wouldn’t look at our confirmation and started rudely talking to us about how he would not help us. He got angry, raising his voice, hostile glares, and argued with a NINETEEN year old girl. He spoke to me and my girlfriend in a horrible manner, not doing anything to help the situation at all. He didn’t offer any support, claiming he was the manager and didn’t want to help us. What started as a civil ask for help with our order that we paid for an had proof of purchase, ended up with this man leaning out the drive thru as we drove away yelling, “I hope you die.” What kind of establishment lets a manager speak this way to a customer, especially someone who was obviously much younger, LGBT+, and a woman....