Renton Computers — Local services in Renton

Edit: From five stars to one star - My "NEW" battery stopped holding a charge almost immediately. Since I don't use the machine much, it took a while for me to notice it. The original issue was a swollen battery, but even that one held a charge. This one literally needs to be charged as soon as I disconnect the charger. After my emails to Mary were ignored for a few weeks, I called and spoke with Brent, who said, ...looks like the battery was purchased from Ebay... and also admitted that apparently, there were some issues with a "previous person/s" who had worked on my machine and that it may have been installed incorrectly, or that "Ebay" had sold them a bad battery. He asked me to bring the machine in to check it, so I did. They asked me to walk back and log in which I did, and then felt really uncomfortable after around 10 minutes of having them logged into my machine while I waited out front. They were able to discern nothing, and I did not bring the charger, which they wanted to check as well, so I returned the following day with the machine and the charger, only to be told (by the very same people who asked for it) they couldn't check the charger. I finally had a chance to speak with Mary, who denied what Brent had already revealed and said, "that's ridiculous". Well clearly, someone is lying...but despite being lied to, I offered to at least pay the bench fee if they'd warrantee the battery, but instead, they said the warrantee was only 30 days and that I'd have to pay for a new one plus the labor... UGH! Adding insult to injury, the quote for replacement was $150 more than the original replacement. When I balked, Mary told me the "previous person" (whom Brent had already mentioned) had quoted me incorrectly for the labor. Whomever this "previous person" was, must have been a nightmare. Unfortunately, Renton Computers has made their employee issues MY problem. After I insisted this shouldn't be MY problem, Mary said she would speak with the owner to see if they could at least replace my new/dead battery for the same price as the first time. She came back with an email and said, "No". How do you like that?! They don't stand behind their work AT ALL if it's beyond 30 days. CAVEAT EMPTOR.

Original Review "Apple wouldn't touch my 7-year old Macbook Pro due to "vintage" status. It's still a wonderful machine but the battery was swelling and causing the nearby trackpad to malfunction. It cost me $138 including the bench fee to swap out with an OEM battery. I now have a perfectly functional machine. This sure beats dropping $2K on a new one.

Nice Job,...

UPDATE 4.2.24: another shop was able to identify there is a bad sensor and replaced them. Returned it to me in working order. "Renton Computers" is simply incompetent for my projector troubleshooting and did not offer a reasonable solution once sending it back to me broken. Full review below. REVIEW: I dropped off my projector for troubleshooting. I let them know it would power on, then turn itself off within a few minutes after turning on, with no image the whole time. A week or so later they called me letting me know its ready. I came back to pick it up, asked if it was working now, she did not know. We then plugged it in to test it, still didn't display an image. She said the tech let her know the lamp was bad (I just replaced with a brand new one before coming in) so I asked if the tech just defaulted to that, or if they were able to test the lamp, she was not sure. So I left after that wasted visit, with the plan for the tech call me. He said he was able to test for resistance and determined the lamp was bad. I came back to pick it up, replaced with another brand new lamp, just to find it still had the same exact issue I dropped it off with. No image, powers down a minute or two after turning it on. So after all of that, I am back to where I started, after paying them for a diagnostic fee. I have a call into them asking to either refund the fee, or for me to drop it off again, pay for any additional parts and labor to get it in working condition. They declined and stated the diagnostic was accurate, despite I have the same exact issue as before dropping it off, after replacing the lamp with two brand new lamps, which they continue to blame the issue on. That is very, very clearly not the issue. They will take your money and do nothing. Do NOT bring items here for troubleshooting or...

I went here regarding a program on my laptop that wasn't opening without an error message, but still functioning, and another question about a separate drive that was visible and taking up 12G of space. They were helpful in that someone came out front to chat with me right away, but I was not told I would be charged $30. After five minutes I thought my resolution issue was solved but the guy couldn't explain what resolution even was I didn't press the issues because I thought they were just being helpful, but when I got home and it threw the same error messages I called to see about bringing it in for full service and crediting me the $30. She said they don't do that and didn't offer any other suggestions. HIghly disappointed! I run a small business so I was shocked at the lack of personal connection. If you want help with computing issues I actually suggest Best Buy. I ultimately went there and they went above and beyond to resolve my issues, and this wasn't the first time I've received great customer service there. Those guys are passionate about what they do and for a big box store that is so uncommon, Thank...